IT Support Technician

Curi is a full-service advisory firm committed to serving clients in the healthcare sector. The IT Support Technician will provide technical support to team members and guests, addressing a variety of IT-related inquiries and assisting with end-user training. Responsibilities Respond and resolve user technical issues via chat, email, or phone Help with documentation of new and existing policies/procedures Collaborate with others who may have varying skillsets to complete assigned work on time Easily adapt to changes based on organizational priority Diagnose, troubleshoot, and repair operating system, software application, hardware, and related equipment Create, maintain, and deploy laptop images Test new technology Skills 1-2 years of experience in a similar role required Available to occasionally work on-call / after hours (rotating schedule) Reliable transportation for commuting to the Raleigh office Strong computer skills and the ability to troubleshoot and diagnose problems Excellent written and verbal communication skills Curious mindset. Continuous learner and adaptor to new technologies Service heart and willingness to go the extra mile to assist employees with technical issues Collaborative mindset. Willingness to help teammates, jump in and fill in for one another Respond and resolve user technical issues via chat, email, or phone Help with documentation of new and existing policies/procedures Collaborate with others who may have varying skillsets to complete assigned work on time Easily adapt to changes based on organizational priority Diagnose, troubleshoot, and repair operating system, software application, hardware, and related equipment Create, maintain, and deploy laptop images Test new technology MacOS experience Associate's degree with an IT focus or completion of a Trade School program CompTIA A+ Microsoft certification or equivalent Apple Certified Support Professional Benefits Comprehensive health benefits, including medical, dental, vision, and life insurance Education assistance Annual bonus opportunity 401(k) with employer match Short-term and long-term disability Flexible time off 13 paid holidays annually Company Overview Curi is a physicians rediscover the joy of practicing medicine by providing resources that support them in medicine,business and life. It was founded in 1975, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 501-1000 employees. Its website is