**Job Title:** Experienced Customer Service Representative – Remote 100% with Public Trust Clearance

**Job Description:** About blithequark At blithequark, we are dedicated to delivering exceptional customer service experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we strive to foster a culture of excellence, collaboration, and continuous learning. Our team of passionate professionals is committed to making a meaningful impact in the lives of our clients, and we are seeking a talented Customer Service Representative to join our remote team. Job Summary We are seeking an experienced Customer Service Representative to work remotely 100% from the comfort of their own home. As a key member of our team, you will be responsible for providing exceptional customer service support to retired members and their family members, discussing retiree benefits and addressing their inquiries in a professional and timely manner. If you possess excellent communication and teamwork skills, a strong attention to detail, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Responsibilities As a Customer Service Representative at blithequark, you will be responsible for: Managing inbound calls in a timely manner, following call center scripts when handling different topics Researching participant accounts to provide accurate and efficient responses Addressing basic questions or issues, and keeping accurate records of all conversations Meeting contractual qualitative and quantitative targets, and performing tasks associated with call handling Basic plan and participant file research and updates Requirements To be successful in this role, you will need to possess: At least six (6) months to one (1) year of experience working in an office setting taking inbound calls Demonstrated typing/keyboard skills Excellent verbal and written communication skills Ability to facilitate clear and accurate exchange of information to callers Quality and accuracy of tasks Preferred Qualifications While not required, the following qualifications would be beneficial for this role: Previous experience in a customer service or call center environment Knowledge of customer relationship management (CRM) software Ability to work in a fast-paced environment and meet deadlines Strong problem-solving and analytical skills Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong attention to detail and organizational skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to adapt to changing priorities and deadlines Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have opportunities to: Develop your customer service and communication skills Gain experience in a fast-paced call center environment Participate in ongoing training and development programs Collaborate with a talented team of professionals Work Environment and Company Culture As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and continuous learning. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A salary range of $40,000 - $60,000 per year, depending on experience A comprehensive benefits package, including medical, dental, and vision insurance A 401(k) retirement plan with company match Flexible paid time off and holidays Opportunities for professional development and growth How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Now! Apply for this job