Customer Service and Collections Representative

Description

This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, you?ll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most...

Company Culture and Environment

AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service.

Career Growth and Development Opportunities

Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory.

Detailed Benefits and Perks

Beyond standard benefits, employees enjoy perks such as:
? Paid training from home
? Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services
? Extensive employee wellness programs
? Adoption reimbursement
? Paid Parental Leave and Caregiver Leave
? Additional sick leave beyond state requirements

Compensation and Benefits
? Competitive hourly wage starting at $18.31 plus additional incentives
? Medical/Dental/Vision coverage
? 401(k) plan
? Tuition reimbursement program
? Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
? Life and Accidental Death Insurance
? Short-term and long-term Disability Benefits
? Employee Assistance Programs (EAP)

Why you should apply for this position today

This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere.

Skills
? Call center or customer service experience
? Adaptability in a fast-paced environment
? Strong communication and interpersonal skills
? Negotiation skills for payment arrangements
? Ability to maintain professionalism under stress

Responsibilities
? Provide billing support and perform collections management
? Process customer payments and negotiate payment arrangements
? Address customer inquiries related to billing, credit, and service
? Deliver excellent service across various customer interactions
? Assist customers with technical and service inquiries

Qualifications
? Previous experience in a call center or customer service role
? Ability to work flexible hours, including evenings and weekends
? High school diploma or equivalent preferred

Education Requirements
? High school diploma or equivalent required

Experience Requirements
? Previous customer service or call center experience preferred

Why work in Johnson City, TN

Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work

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