Fully Remote Claims *Local to MN only*

Job Title: Claims Representative || Remote in Minnesota || Urgent Hiring***

Location: St. Paul, MN - Mostly Remote (First day is onsite and may have to come into office 1 -2 times a quarter...

Schedule: M-F | 8am-4:45pm CST

Pay: $19.50 - $20

Job Responsibilities: ? Provide compassionate, timely, and accurate responses to customers, financial professionals, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards of company. ? Assist customers with initiating a variety of insurance claims. ? Explain and resolve complex claim, policy, or account information/issues to our customers and clients. ? Understand and meet or exceed call center metrics while providing an excellent customer experience. ? Cross-train into additional product line upon successful completion of primary training program.

Job Qualification:
? Strong customer service mindset, ?We do it with you? attitude, active listening skills, ability to empathize with customers, and professional phone etiquette.
? Excellent verbal and written communication skills
? Self-motivation, punctuality, and dependability
? Reliability, trustworthiness, and ability to maintain required confidentiality.
? Proficiency with computers, ability to navigate multiple systems while on calls, and strong typing skills.
? Ability to multi-task, work efficiently, and effectively manage time in a fast-paced call center environment while handling 35-50 calls per day.
? Knowledge retention and ability to leverage training, resources, peers, and business partners to problem-solve customer issues.
? Strong willingness to learn and continue to grow with the company.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Types: Full-time, Contract

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:
? Work from home

Schedule:
? 8 hour shift
? Day shift
? Monday to Friday

Experience:
? Claims: 1 year (Preferred)

Work Location: Remote

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