FT CUSTOMER ENGAGEMENT SPECIALIST - WORK FROM HOME

Employer Industry: Customer Service and Support

Why Consider This Job Opportunity...
? Competitive pay
? Comprehensive benefits package including health, dental, and vision insurance
? 401k retirement plan
? Paid time off (PTO)
? Opportunity to work fully remote from anywhere in the U.S.
? Fast hiring process

What To Expect (Job Responsibilities)
? Answer and manage incoming calls, emails, and chats to assist customers
? Assess customers' needs and provide accurate solutions for a positive experience
? Learn and adhere to all customer service procedures and policies
? Strive to exceed personal and team targets, goals, and quotas
? Record, organize, and file customer interactions and profile/account changes

What Is Required (Qualifications)
? Must be available and punctual for scheduled work shifts
? Exceptional phone and listening skills
? Strong written and verbal communication skills
? Ability to learn and follow customer service procedures
? Experience in a customer service role preferred

How To Stand Out (Preferred Qualifications)
? Previous experience in a customer service or engagement role
? Familiarity with customer service software and tools
? Ability to work in a fast-paced environment
? Strong problem-solving skills
? Experience with returns, refunds, and shipment tracking

#CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #Benefits

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