Call Center Assistant
Profile: Call Centre Assistant
Company: Collance Technology Pvt Ltd.
Location: Remote
Shift: US/PST Timing
Experience: 1 to 3yrs
Job Overview:
We are seeking an organized, proactive, and detail-oriented call center assistant to support our scheduling team. The ideal candidate will play a key role in managing schedules, coordinating appointments, and ensuring smooth day-to-day operations. This position requires excellent administrative and communication skills, as well as the ability to oversee and manage scheduling data using various systems.
Key Responsibilities:
?Providing comprehensive administrative support to the scheduling team, assisting with tasks and workflow management as needed.
?Communicate with team leads/members to manage scheduling changes to ensure smooth operations.
?Regularly prepare and provide updates on scheduling data, using the Five9 reporting system to generate and analyze performance reports.
?Supervise and manage a team of agents, ensuring adherence to scheduled shifts and targets, particularly related to NPS (Net Promoter Score) and overall performance.
?Monitor, address, and resolve scheduling inquiries in a timely and efficient manner.
?Ensure that all scheduling information is accurate, updated, and properly recorded in relevant systems.
Required Skills:
?Ability to manage, organize, and manipulate data using Excel and advanced Excel functions.
?Ability to prioritize tasks, manage multiple projects, and meet deadlines.
?Ensure accuracy in scheduling, reporting, and data entry.
Soft Skills:
?Ability to handle multiple tasks simultaneously in a fast-paced environment.
?Strong analytical and troubleshooting skills to resolve scheduling issues promptly and effectively.
?Ability to work under pressure and adjust to changing priorities or scheduling demands.
Work Schedule:
6 days working - 54 hours. Flexibility in working hours is required
Similar Remote Jobs
Call Center Assistant
Posted on: 19-11-2024 06:06
Chat Moderator (Remote)
Posted on: 19-11-2024 06:06
Business Development/Sales Manager
Posted on: 19-11-2024 06:06
Tele Sales Representative
Posted on: 19-11-2024 06:06
Transcriber FT/PT (remote)
Posted on: 19-11-2024 06:06
Archives Data Specialist
Posted on: 19-11-2024 06:06
Virtual Insurance Specialist
Posted on: 19-11-2024 06:06
Remote Call Center
Posted on: 19-11-2024 06:06
Amazon PPC Expert
Posted on: 19-11-2024 06:06
Customer care agent
Posted on: 19-11-2024 06:06
Senior Data Scientist - Search & Personalization
Posted on: 16-07-2024 19:07
Retail Sales Associate Part Time
Posted on: 16-01-2025 19:16
Camera and Photos - Senior Software Engineer
Posted on: 10-12-2024 18:34
YouTube Channel Host - Apex Legends
Posted on: 04-09-2024 00:00
Mid-Market Sales Director
Posted on: 31-07-2024 19:11
Temporary Finance Transaction Specialist (Part-time)
Posted on: 16-07-2024 18:57
Part-Time Evening Customer Service Representative ? Flexible Hours
Posted on: 02-09-2024 00:00
Data entry remote
Posted on: 22-09-2024 00:00
Social Media Moderator ? Facebook (Part-Time Remote Job)
Posted on: 31-01-2025 10:00
Manager, AP Automation Sales Consultant - Field Sales (Virtual - Chicago)
Posted on: 31-01-2025 10:02