ServiceNow ITOM Architect
Full time role with the client.
Job Overview: We are seeking an experienced ServiceNow ITOM (IT Operations Management) Architect to join our team. The ideal candidate will possess deep expertise in ServiceNow ITOM modules, including but not limited to Event Management, Discovery, Service Mapping, and Orchestration. The architect will be responsible for designing, implementing, and optimizing ITOM solutions that enhance our IT operations and deliver business value.
Key Responsibilities: ? Architecture & Design: Lead the design and architecture of ServiceNow ITOM solutions, ensuring they align with industry best practices and meet organizational requirements. ? Implementation: Oversee the implementation of ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and others as required. ? Customization: Customize and configure ServiceNow ITOM applications based on specific business needs, ensuring seamless integration with other ServiceNow modules. ? Optimization: Continuously assess and optimize ITOM solutions to improve performance, reliability, and scalability. ? Collaboration: Work closely with ITSM, ITBM, and other ServiceNow teams to ensure cohesive and integrated solutions across the platform. ? Stakeholder Engagement: Collaborate with business stakeholders to understand their requirements and translate them into effective ITOM solutions. ? Documentation: Maintain detailed architectural and design documentation, including data models, workflows, and integration points. ? Mentorship: Provide guidance and mentorship to junior team members and other stakeholders on ITOM best practices. ? Training: Conduct training sessions for IT teams on utilizing ITOM capabilities to their full potential. ? Stay Updated: Keep up-to-date with the latest ServiceNow features, releases, and industry trends in ITOM.
Required Qualifications: ? Experience: Minimum 9+ years of experience, and 5+ years with ServiceNow, with at least 3 years focused on ITOM. ? Expertise: Deep knowledge of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Orchestration, etc. ? Certifications: ServiceNow Certified Implementation Specialist ? ITOM or equivalent certifications. ? Technical Skills: Strong understanding of IT infrastructure, cloud computing, networking, and monitoring tools. ? Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues. ? Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. ? Project Management: Experience in managing ITOM implementation projects, from planning through to completion.
Preferred Qualifications: ? Education: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. ? Additional Certifications: ITIL v3/4, PMP, or other relevant certifications. ? Industry Knowledge: Familiarity with industry-specific regulations and compliance requirements.
Similar Remote Jobs
ServiceNow ITOM Architect
Posted on: 21-11-2024 08:14
Material Handler CHA
Posted on: 21-11-2024 08:14
Customer Service Manager
Posted on: 21-11-2024 08:14
Intern - Analytics
Posted on: 21-11-2024 08:14
Social Support Specialist
Posted on: 21-11-2024 08:14
Transcriptionists (Independent Contractors)
Posted on: 21-11-2024 08:14
Jobs With Netflix
Posted on: 21-11-2024 08:14
Transcriptionists (Independent Contractors)
Posted on: 21-11-2024 08:14
Data Entry Clerk
Posted on: 21-11-2024 08:14
Account Executive (US)
Posted on: 21-11-2024 08:14
Coder Primary Care Phys Pract
Posted on: 29-11-2024 08:27
Work from Home Customer Service - Phone & Email Support
Posted on: 31-01-2025 10:01
Work From Home Part Time Data Entry Jobs Vacancy
Posted on: 19-11-2024 06:07
Entry Level Amazon Data Entry Jobs ? Remote ? Hiring Work From Home Jobs
Posted on: 04-11-2024 05:38
Apple Home Advisor Customer Support at Apple
Posted on: 06-10-2024 00:00
Delta Airlines Remote Job (Data Entry Entry Level) $30-40$/H
Posted on: 12-09-2024 00:00
(Part Time Remote Jobs) Amazon Virtual Assistant - $30/H
Posted on: 16-07-2024 18:37
Virtual Assistant for Scheduling Available 12 pm to 8 pm ET time
Posted on: 11-11-2024 03:52
Sr Digital Product Owner (remote)
Posted on: 16-01-2025 19:16
Amazon Delivery Driver
Posted on: 19-12-2024 18:04