Call Center Healthcare Specialist (Remote)
Location: This remote position is open to candidates located in Alaska.
Role Summary
As a Call Center Healthcare Specialist, you will be a key point of contact for veterans seeking support with medical and behavioral health care needs. Working in a high-paced, team-oriented environment, you will manage inquiries, schedule appointments, and resolve issues efficiently, all while delivering exceptional service. This remote position includes comprehensive training to ensure your success and effectiveness in serving the veteran community.
Key Responsibilities
? Customer Service: Provide courteous and professional assistance to veterans, addressing inquiries about care authorizations, provider availability, claims, and other healthcare-related topics.
? Inbound and Outbound Communication: Handle calls and chat messages to resolve issues promptly or escalate when necessary.
? Appointment Scheduling: Facilitate scheduling of medical appointments per veteran or VA requests.
? Account Management: Perform research to resolve discrepancies and maintain detailed documentation of all interactions.
? Technology Utilization: Use company-provided tools and software to meet veterans? needs effectively.
? Other duties as assigned.
Required Qualifications
? High School diploma or GED.
? 1 year of call center expirence
? At least one year of experience in a customer service role with performance metrics.
? Proficiency in Microsoft Office products and navigating the internet.
? 1 year of of healthcare industry, including knowledge of health services.
? Contact center experience, including handling chat messaging.
? Military experience with a focus on service delivery is a plus.
Additional Information
? Temp to hire
? Contract lengh 9 mths
? Computer equipment provided for remote work.
? Comprehensive training program (5 weeks).
? Flexible shifts between 7:00 AM and 6:00 PM (AK time).
Location: This remote position is open to candidates located in Alaska.
Similar Remote Jobs
Call Center Healthcare Specialist (Remote)
Posted on: 25-11-2024 05:19
Deputy Sheriff I - (Entry Level)
Posted on: 25-11-2024 05:19
Career Opportunities: Product Manager II - Fully Remote (126916)
Posted on: 25-11-2024 05:19
Chat/Email Customer Support Agent (Freelance)
Posted on: 25-11-2024 05:19
Sales Professional-Work from Home-Flexible Hours
Posted on: 25-11-2024 05:19
Instructor of Education
Posted on: 25-11-2024 05:19
Manager, Social Intelligence
Posted on: 25-11-2024 05:19
Data entry customer
Posted on: 25-11-2024 05:19
Remote Data Entry
Posted on: 25-11-2024 05:19
Flight Simulator Technician
Posted on: 25-11-2024 05:19
Customer Service Center Coordinator - 1st Shift - Smart Buildings / Automation, Fire Alarm and Security Systems - Irving, TX
Posted on: 23-09-2024 00:00
Thompson Hardwood Inc - GA - ENTRY LEVEL POSITION
Posted on: 04-02-2025 19:21
Disney Remote Work From Home Jobs (Data Entry)
Posted on: 22-08-2024 00:00
Senior Service Advocate
Posted on: 16-01-2025 19:15
Healthcare Recruiter - Remote | WFH
Posted on: 08-10-2024 00:00
Senior Staff Engineer - Finance Data Specialist (Remote)
Posted on: 19-02-2025 06:29
Operations Support, Night Agent
Posted on: 20-01-2025 06:20
Social Media Representative
Posted on: 22-09-2024 00:00
UPS Customer Care (Remote Job Work From Home) ? Apply Now
Posted on: 23-09-2024 00:00
Care Coach (Part-Time)
Posted on: 03-09-2024 00:00