Senior Amazon Connect Consultant
Title: Amazon Connect Consultant
Location: Remote
Duration: 6+Months
Job Description:
?Amazon Development with Amazon Connect experience.
?Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services.
?Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.
?Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.
?Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.
?Act as the technical liaison between offshore technical team and customers/partners.
?Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas).
?Lead delivery teams as a senior technical leader in a hands-on capacity.
?Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.
?IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge.
?Excellent analytical and communication (oral & written) skills.
Nice to Have:
?Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect
?Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management)
?Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel?)
Similar Remote Jobs
Senior Amazon Connect Consultant
Posted on: 25-11-2024 05:20
Data Entry Customer Care
Posted on: 25-11-2024 05:20
Seasonal Customer Service Representative
Posted on: 25-11-2024 05:20
Generalist Tester - Contract
Posted on: 25-11-2024 05:20
Delta Data Entry Jobs
Posted on: 25-11-2024 05:20
Principal Data Privacy Consultant
Posted on: 25-11-2024 05:20
Chat Customer Service Representative
Posted on: 25-11-2024 05:20
Associate, Dasher & Logistics
Posted on: 25-11-2024 05:20
Business Data Analyst(s) (Remote)
Posted on: 25-11-2024 05:20
Data Entry Clerk - Remote
Posted on: 25-11-2024 05:20
Account Executive - US Remote
Posted on: 16-07-2024 18:44
Junior Virtual Assistant
Posted on: 16-07-2024 18:45
Process Audit Specialist- Ridgefield Park, NJ $28/hour (Bilingual English &Korean)
Posted on: 26-08-2024 00:00
Part Time Sales Rep ? Work from Home Remotely
Posted on: 31-01-2025 10:01
Virtual Assistant - Part-Time
Posted on: 27-08-2024 00:00
American Airlines Remote No Experience Jobs $24/Hour
Posted on: 02-09-2024 00:00
Entry Level Customer Service Representative
Posted on: 23-02-2025 00:00
Residential & Airbnb Cleaner
Posted on: 09-12-2024 18:32
Senior Project Manager, Healthcare (Remote)
Posted on: 16-11-2024 19:13
Executive Assistant
Posted on: 31-07-2024 19:12