Customer Service Representative - After Hours (REMOTE - US Hours)

Remote, USA Full-time Posted 2025-04-26

This a Full Remote job, the offer is available from: United States

Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

Responsibilities
? Answer all incoming calls.
? Resolve client and nurse queries that are within the scope of after-hours.
? Provide timely responses to queries that come in our texting platform.
? Notify clients and replace caregiver callouts as necessary.
? Confirm caregivers 1-2 hours before shift start.
? Perform initial intake for callers potentially interested in services.
? Document all scenarios on our platform, as well as update caregiver schedules as needed.
? Non-urgent Admin projects if time allows.

Requirements

Skills
? Fluent in English
? Compassionate and confident
? Responsible and reliable
? 10+ years? work experience in customer service + office duties.
? Adaptable and flexible regarding work hours
? Impeccable phone and computer skills
? Staffing and/or health care experience
? Experience working remotely and independently to the USA.
? Quiet and professional work-from-home environment
? Remotely set up with Wi-Fi and load-shedding back-up

This offer from 'iSTA Solutions' has been enriched by Jobgether.com and got a NaN% flex score.

Apply Job!

Apply for the Job

Customer Service Representative - After Hours (REMOTE - US Hours)

Similar Remote Jobs

Customer Service Representative - After Hours (REMOTE - US Hours)

Customer Service Representative ? Work From Home ( CVS Health REMOTE WORK)

Customer Service Representative (Bilingual: French / English) Remote

Customer Service Representative (Remote)

Customer Service Representative Agent Work From Home - Part Time Focus Group Pan

Customer Service Representative- Overnight Shift

Customer Service Representative, Overnights

Customer Service Representative-Remote (Call Center Experience required)

Customer Service Specialist

Customer Support Specialist - Advanced Support (Remote)

Amazon Flex Delivery Driver - Earn $15.00 - $20.00/hr

Work from Home-Sales Professional-Flexible Hours

Sr. Manager/Director - Customer Centric Engineering

Call Center-Remote CT

Front Desk Manager (Part Time Overnight)

Patient Reported Outcomes / Clinical Outcomes Assessment Scientist

Entry-Level Call Center Chat Specialist (Part-Time)

Electrician - 100 Percent Travel Required

Data Entry Specialist (Part-Time, Evening)

Facilities Technician 1st Shift Starting $28.75