Fastwyre Broadband | Customer Service Representative | overland park, ks
Customer Service Representative
Location: Overland Park, Kansas | Hours: Tuesday - Saturday, 11 AM - 8 PM
Position Overview
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be dedicated to delivering exceptional service to our customers, while helping them navigate our products and services. You will play a key role in supporting both our local communities and employees by utilizing the latest technology to meet the evolving needs of a global economy.
Key Responsibilities
? Drive customer satisfaction by proactively offering product and service recommendations to match customer needs.
? Achieve sales targets by explaining and promoting our range of services, including local and long-distance telephone, cable television, and internet offerings.
? Handle customer inquiries related to service applications, installations, policies, and account management.
? Process service orders, including installation, disconnection, and feature changes, using company systems.
? Address billing inquiries, provide account information, and assist with payment options for overdue accounts.
? Log customer details accurately and assist with troubleshooting service issues by collaborating with the appropriate teams.
? Support technicians by providing necessary information and assisting in clearing service disruptions.
? Help with bad debt collections and other administrative duties as needed.
? Contribute to the coordination of special projects and perform other tasks as assigned.
Skills & Qualifications
? Excellent communication skills, both verbal and written, with a positive and professional approach to customer interactions.
? Proficiency in using computer systems and software (including Microsoft Office Suite), with the ability to adapt to new technologies and processes.
? Strong teamwork skills, with the ability to take initiative and work independently when needed.
? Ability to embrace change and contribute to continuous improvement efforts.
? Knowledge of customer service regulations, particularly related to Customer Proprietary Network Information (CPNI).
? Flexibility to work a schedule that best serves our customers, including occasional adjustments when needed.
Education & Experience
? High school diploma or equivalent required.
? A minimum of 3+ years of customer service or sales experience is preferred.
? Experience in telephony and cable television services is a plus.
Similar Remote Jobs
Fastwyre Broadband | Customer Service Representative | overland park, ks
Posted on: 06-12-2024 06:00
Account Executive Property and Casualty Representative - US Based Remote
Posted on: 06-12-2024 06:00
(Online Remote Jobs) Southwest Airline Jobs From Home - WFH...
Posted on: 06-12-2024 06:00
Remote Data Entry Amazon Specialist - No Experience - Part-Time
Posted on: 06-12-2024 06:00
Entry-Level Work From Home Opportunities-Start Your Career: Apple Remote Jobs
Posted on: 06-12-2024 06:00
Amazon Data Entry Jobs from home - No Experience Needed
Posted on: 06-12-2024 06:00
Software Engineer ? CXone ? Cloud Contact Center (Mid-Sr. Level)
Posted on: 06-12-2024 06:00
Customs Brokerage Rep III- M-F 8:30am -5: 00pm CST *Remote*
Posted on: 06-12-2024 06:00
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Posted on: 06-12-2024 06:00
US Senior Accountant - Multi-Client Experience Required - 100% Remote
Posted on: 06-12-2024 06:00
Remote Customer Care Specialist - $17.50/hour - 1099 Contractor - Starts on 2/24
Posted on: 02-02-2025 00:00
Customer Service Representative - Remote
Posted on: 13-09-2024 00:00
Remote Customer Service Representative | Urgently hiring! | 100% remote!| # 819634
Posted on: 18-12-2024 18:22
SAP Data Migration Architect - (Only W2 Fully Remote)
Posted on: 16-07-2024 18:45
Customer Service Rep 1 (Medical Self Pay)
Posted on: 31-01-2025 10:00
Dog Walker / Dog Sitter
Posted on: 30-11-2024 09:47
Delta Airlines Remote Customer Service Representative
Posted on: 25-09-2024 00:00
Challenger 604 PIC ($15,000 Signing Bonus- Home Based)
Posted on: 21-02-2025 00:00
Danish-speaking Customer Support specialist (Travel industry)
Posted on: 24-01-2025 04:50
Customer Service Advocate - National Remote
Posted on: 28-08-2024 00:00