Remote Customer Service Representative
The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
? Provide exceptional patient service in the name of the client
? Contact patients via telephone to collect payment on medical bills
? Communicates accurate information to patients in a clear, concise and professional manner
? Review patient accounts and documents patients' interaction and feedback
? Negotiates appropriate and reasonable payments with customers
? Sets up patient payments via check, electronic transfer or credit card
? Responsible for understanding and complying with all policies and procedures
? Meets or exceeds established goals
? Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
? All other duties as assigned by management
Required Skills/Knowledge
? Customer/Client Focus
? Communication Proficiency
? Confidentiality/Integrity
? Teamwork Orientation
? Basic computer skills necessary
Education/Experience
? Customer service experience preferred
? Prior medical billing or healthcare revenue cycle experience strongly preferred
? High school diploma or General Education Development (GED) Certificate required
? One to two years of college preferred
Annuity Health
Similar Remote Jobs
Remote Customer Service Representative
Posted on: 13-12-2024 17:48
CVS Aetna Jobs Work From Home (@22$/Hr)
Posted on: 13-12-2024 17:48
Disney Remote Jobs Entry Level WFH $35/Hour
Posted on: 13-12-2024 17:48
Virtual Design Supervisor
Posted on: 13-12-2024 17:48
Virtual Observer - Tele-Sitters - Full Time - Nights
Posted on: 13-12-2024 17:48
Sr Enterprise Application Support Analyst
Posted on: 13-12-2024 17:48
Benefits Specialist - No Experience Required - Remote
Posted on: 13-12-2024 17:48
Administrative Assistant (Remote)
Posted on: 13-12-2024 17:48
Virtual Medical Scribe | Emergency Department | Day & Night Shifts | Monday-Sunday | Central Standard Time
Posted on: 13-12-2024 17:48
Entry Level- Full time / Part time Remote Work From Home Data Entry - Typist -Proof Reading
Posted on: 13-12-2024 17:48
Online Cruise Reservationist/Entry Level
Posted on: 07-11-2024 05:42
Revenue Operations Director - CVS Media Exchange (CMX)
Posted on: 27-11-2024 06:07
Product Retoucher, Image Processing (IP)
Posted on: 21-02-2025 00:00
Verizon Outbound Sales Representative Part Time
Posted on: 22-07-2024 03:03
Principal Associate
Posted on: 16-07-2024 19:02
Client Engagement Travel Specialist (Remote)
Posted on: 16-07-2024 19:05
Physician - Telemedicine Overnight (12-hour shifts Wed, Thur and Fri 6pm to 6am PST)
Posted on: 07-11-2024 05:43
Sales Support Representative - Remote
Posted on: 23-02-2025 00:00
Work From Home Customer Service Welland-Pelham, ON
Posted on: 16-11-2024 00:00
Payroll Administrator - Part Time
Posted on: 07-10-2024 00:00