Customer Support Specialist (Remote) - Chewy
Remote, USA
Full-time
Posted 2025-03-12
At Chewy, our mission is to become the most trusted and convenient online destination for pet parents. We are passionate about delivering an exceptional shopping experience and providing the best customer service in the industry. Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers and a trusted source for pet parents. Position: Customer Support Specialist... (Remote) Job Location: Work From Home About Chewy: Chewy is a customer-centric company with a relentless focus on delighting our customers. We take pride in creating a personalized and seamless shopping experience for pet parents, offering a wide range of pet products and top-notch customer support. We are committed to providing the best for pets and the people who love them. Job Overview: Chewy is seeking dedicated and passionate individuals to join our remote customer support team. As a Customer Support Specialist, you will play a vital role in ensuring our customers have a positive and memorable experience. You will assist pet parents with their inquiries, provide expert advice, and resolve any issues they may encounter when shopping with Chewy. Responsibilities: ? * Customer Interaction: Respond to customer inquiries and concerns via phone, chat, or email with a friendly and professional demeanor. ? * Product Knowledge: Develop expertise in Chewy wide range of pet products to offer the best guidance and solutions to customers. ? * Order Management: Assist customers with order tracking, returns, and exchanges, ensuring a smooth and hassle-free process. ? * Problem-Solving: Identify and resolve customer issues promptly, including addressing product-related questions and concerns. ? * Feedback and Improvement: Gather customer feedback to help Chewy enhance its services and product offerings. ? Required Skills: ? * Customer-Centric Attitude: A strong passion for helping and supporting customers. ? * Communication Skills: Excellent written and verbal communication skills in English. ? * Empathy: The ability to understand and connect with pet parents to deliver personalized solutions. ? * Adaptability: Comfortable working in a fast-paced, remote environment. ? * Problem-Solving: Strong critical thinking skills to address customer issues effectively. ? * Tech-Savvy: Proficiency in using computer systems and navigating multiple software applications. ? Benefits: ? * Competitive compensation package ? * Comprehensive training and development programs ? * Employee discounts on pet products ? * Medical, dental, and vision insurance ? * 401(k) retirement plan ? * Opportunities for career advancement ? How to Apply: If you are a pet-loving, customer-focused individual looking for a rewarding remote career, join the Chewy team and be part of our mission to make pet parents lives easier. To apply for this position, please visit our careers page and submit your application online. Join Chewy in making the world a better place for pets and their parents. Your passion and dedication can make a significant impact on our mission! Chewy is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Similar Remote Jobs
Customer Support Specialist (Remote) - Chewy
Posted on: 16-07-2024 18:54
Chewy Customer Support Jobs
Posted on: 16-07-2024 18:54
Customer Support Specialist (Remote) - Chewy
Posted on: 16-07-2024 18:54
Chewy Remote Customer Service, Remote Jobs
Posted on: 16-07-2024 18:54
Controller - Fully Remote
Posted on: 16-07-2024 18:54
USCAN Regional Pricing Optimization Leader - Waukesha, WI - Remote
Posted on: 16-07-2024 18:54
Home-Based Travel Booker
Posted on: 16-07-2024 18:54
Fluids Test Engineer III - Zero Boil Off
Posted on: 16-07-2024 18:54
Chief React WordPress Developer & Gutenberg Master ? CTO Track at...
Posted on: 16-07-2024 18:54
Customer Service Representative (Remote) at Apple
Posted on: 16-07-2024 18:54
Customer Support Specialist (Call Center)- Billing- Remote TX area
Posted on: 31-07-2024 19:12
Senior Java Engineer, CRM (remote)
Posted on: 20-11-2024 13:46
Work from home account coordinator
Posted on: 05-01-2025 17:57
Home Care Assistant (Floating Position)
Posted on: 01-10-2024 00:00
[Entry Level/No Experience] Amazon Product Tester and Reviewer ?
Posted on: 29-08-2024 00:00
Backroom Processing Associate - Part Time
Posted on: 29-11-2024 08:27
Project Associates / Part-Time or Full-Time / Days - Remote Work Opportunity!
Posted on: 20-08-2024 00:00
Remote Flexible Jobs - Become a Remote Chat Support Agent with Flexible Hours, Earning $25-$35/hr
Posted on: 29-08-2024 00:00
Dispatcher CANDIDATES WITH PREVIOUS EXPERIANCE - HIGHER RATE IS AVAILABLE
Posted on: 02-02-2025 00:00
Sales Engineer (South Central)
Posted on: 27-11-2024 06:07