Remote Member Service Representative I | WFH

Position Overview

We are on the lookout for a committed and reliable Member Service Representative I to become an integral part of our vibrant team! This remote opportunity allows you to collaborate with a nurturing team while significantly impacting our valued members. If you excel in communication, are adept at multitasking, and have a true passion for delivering exceptional service, we invite you to join our expanding organization.

Key Responsibilities
? Manage a substantial volume of inbound calls efficiently, ensuring a professional and courteous demeanor throughout.
? Assess members? needs and suggest appropriate services, effectively promoting and selling relevant products.
? Achieve and surpass service, sales, and productivity benchmarks in a dynamic, results-driven environment.
? Employ excellent phone etiquette, active listening skills, and clear communication to foster positive interactions with members.
? Operate independently while partnering with your team to attain collective objectives.
? Guarantee precise data entry and provide prompt follow-up on inquiries and requests.
? Maintain a well-organized work approach, effectively managing time to meet deadlines.

Required Skills And Competencies
? At least one year of customer service experience with demonstrated sales acumen and service skills.
? High school diploma or equivalent.
? Capacity to manage a high volume of inbound calls with professionalism.
? Strong verbal communication abilities and a clear speaking style.
? Effective listening skills, with the capability to communicate complex information simply and clearly.
? Robust problem-solving and analytical skills.
? Proficiency in Windows-based software and systems.
? Accurate typing skills (35 w.p.m. desired).
? Exceptional organizational and time management skills.
? Ability to thrive in a remote environment while maintaining focus and productivity.

Career Growth Opportunities

Our organization is dedicated to fostering professional development, offering tuition reimbursement to support your ongoing education and career advancement.

Company Culture And Values

We pride ourselves on cultivating a culture of collaboration, respect, and inclusivity, creating a supportive atmosphere where team members can flourish and work towards shared goals.

Compensation And Benefits
? Enjoy a healthy work-life balance with flexible work arrangements after the introductory period.
? Benefit from generous paid time off, including 12 paid holidays each year.
? Access comprehensive medical, dental, and vision benefits, along with a gym membership reimbursement program.
? Participate in a 401(k) plan with up to a 4% employer contribution and take advantage of commute/parking incentives.
? Engage in team-building activities designed to foster a cohesive and enjoyable work environment.

Schedule
? Monday to Friday, with weekends as needed.
? This is a remote position with potential work-from-home options following the introductory period.

Employment Type: Full-Time

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