Delivery Station Customer Service Associate

Remote, USA Full-time Posted 2025-03-12

About the position
The Delivery Station Customer Service Associate at Amazon plays a crucial role in enhancing the customer experience by providing real-time support at the delivery station. This position involves direct communication with customers to ensure timely package delivery and to resolve any issues that may arise. The associate will work closely with various stakeholders, including warehouse staff and delivery partners, to maintain high customer satisfaction levels.
Responsibilities
? Communicating with customers directly in-person, via phone, and email.
,
? Empathizing with and prioritizing customer needs.
,
? Upholding company values and respecting every customer.
,
? Resolving issues and setting appropriate expectations with customers.
,
? Clearly understanding and responding appropriately to customer issues.
,
? Composing grammatically correct, concise, and accurate written responses to customer issues.
,
? Approaching problems logically and with good judgment to ensure appropriate customer outcomes.
,
? Making quick and effective decisions on behalf of the customer.
,
? Working a flexible Full-Time (40+ hours per week) schedule.
Requirements
? High School or equivalent diploma.
,
? Previous experience in Customer Service.
,
? Ability to effectively prioritize work time to ensure efficiency.
,
? Experience with Windows Operating Systems and Microsoft Outlook.
,
? Familiarity with multiple web browsers, database searching, and instant messenger tools.
Nice-to-haves
? Bachelor Degree or equivalent work-related experience.
,
? Proficiency in verbal and written communication skills.
,
? Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
,
? Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.
Benefits

Similar Remote Jobs

Delivery Station Customer Service Associate

Posted on: 31-01-2025 09:58

Remote NOC Technician- 3rd shift?/overnights

Posted on: 31-01-2025 09:58

Remote Product Testing Review Writer

Posted on: 31-01-2025 09:58

Environment Artist - Hard Surface

Posted on: 31-01-2025 09:58

Google Ads Specialist ? Remote

Posted on: 31-01-2025 09:58

Entry-Level Online Chat Support Specialist

Posted on: 31-01-2025 09:58

Delta work from home jobs

Posted on: 31-01-2025 09:58

Remote Embedded Software Engineer Jobs

Posted on: 31-01-2025 09:58

Door to Door Sales Representative

Posted on: 31-01-2025 09:58

Chat Customer Representative - Remote

Posted on: 31-01-2025 09:58

Remote Licensed Therapist, LCSW, LMHC

Posted on: 19-02-2025 06:27

Equipment Service Technical Advisor (Remote)

Posted on: 27-08-2024 00:00

Operations Support Associate

Posted on: 19-09-2024 00:00

Data Quality Analyst - Entry Level - Remote

Posted on: 27-09-2024 00:00

Amazon Work from Home Data Entry Jobs in US

Posted on: 30-12-2024 06:51

Virtual Remote Call Center Rep

Posted on: 15-12-2024 15:02

Product Tester Analyst- Remote (At-home)

Posted on: 14-02-2025 07:17

CPU Post-Silicon Engineering Program Manager

Posted on: 18-09-2024 00:00