Service Center Technician (Night Shift Starts Midnight)

Remote, USA Full-time Posted 2025-06-14

About the position
The Service Center Technician role at Mercy involves providing technical support to customers, resolving issues, and ensuring the effectiveness of the desktop computing environment. This position operates on a night shift schedule and can be performed remotely, focusing on fulfilling customer requests and managing incidents in a timely manner.
Responsibilities
? Fulfill customer requests and resolve technical issues.
,
? Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment.
,
? Manage events, service requests, incidents, and problems.
,
? Provision access and contribute to continual service improvement.
Requirements
? Minimum of one (1) year experience in a Level 1 end-user support role.
,
? High School Diploma and technical vocational training or equivalent work experience.
,
? Ability to troubleshoot and resolve technical issues.
,
? Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.).
,
? Ability to multitask between speaking with a customer and documenting a ticket.
,
? Knowledge of standard business desktop software, OS, and hardware.
,
? Good communication skills, both verbal and written.
Nice-to-haves
? Understanding of IT Service Management.
,
? Service Desk or call center experience in an inbound call environment.
,
? Healthcare experience.
Benefits
? Day-one comprehensive health coverage
,
? Vision and dental coverage
,
? Paid Time Off (PTO)
,
? Tuition reimbursement
,
? Employer-matched retirement funds

Apply for the Job

Service Center Technician (Night Shift Starts Midnight)

Similar Remote Jobs

Service Center Technician (Night Shift Starts Midnight)

AirBNB Data Entry Jobs (Work At Home)

Customer Alarm Monitoring Agent - 2nd/3rd Shifts

Virtual Gaming Product Tester (Entry Level, Part-Time)

Online Customer Service Representative ? Chat Support

WFH/Remote Insurance Open Enrollment must be licensed

Cancer Registry Abstractor 4 - 100% Remote

Bilingual Spanish/English Customer Service Representative Remote, Overnight

Data Entry Clerk- Full Time - Remote

Delta Airlines (Remote Jobs) ? Data Entry

Part Time Data Entry Medical Assistant (REMOTE)

Mompreneur - Arts and Crafts Side Hustles

Transformation Enterprise Architect, TS&S, Transformation Strategy & Solutions, Deal Team

CPU Physical Design Methodology Sr Staff Engineer

Tax Associate (Entry Level) - Starts June 2025

Remote Bilingual Contact Center Representative ? Full Time & Part Time

Delta Airlines Data Entry Jobs From Home

Salesforce Engineer II

Sr. Analyst, Financial

Technical CS Associate, Blink