Customer Service Analyst - remote role
Remote, USA
Full-time
Posted 2025-03-12
Role: Customer Service Analysts Location: Remote Duration: 12+ Months Note: ? Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. ? Closed workspace (any room that can be closed by a door, office, bedroom, etc.) ? No shared living spaces unless living alone ? If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) ? Highspeed Internet verification (screenshot of bandwidth, Fiber, Cable, DSL ? No satellite or mobile broadband connections ? Quiet and focused work environment ? No personal responsibilities during working hours ? No barking dogs or other domestic noises Requirements: ? Please confirm the candidates are able to conduct basic computing troubleshooting. ? Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Productivity Management: Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone. Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA s. Ensure accuracy in the tasks completed. Demonstrate analytical capabilities while performing tasks. Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating Specialized/Practical Knowledge: Should have knowledge on ITES/BPO/KPO/Customer Service /Operations. Good proficiency on English language. Computer literate, should be able to work with different programs and screens with the customer on the line. Exposure to business domain is an added advantage. Excellent grasping powers able to understand the various processes. Team player with excellent verbal and written communication skill. Willing to work in 24/7 environment and sign a service agreement as per company norms. Ability to work in flexible work schedule, including holidays & weekends. Knowledge, Skills & Abilities: Should be committed and focused to succeed under challenging work environment Should be able to adapt with the changes in the processes and updates in a dynamic process. Strong numerical skills and a positive 'Can do' attitude combined with strong attention to detail and an awareness of current market issues. Should seek feedback on one s performance and uses that feedback to grow Brequired Customer Service Associate/Customer Care Representative Please Note: Computer skills are a must. Call center experience preferred. The job requires multitask, data entry and soft experience using the phone to call. Able to solve problems. Agents will work cases, investigate, research and make outbound calls to doctor s offices or clients as necessary. There s also insurance resolutions and benefit verifications. High Level = Resolve cases to ensure our customers get the right medications in a timely manner. Average case time is 20 minutes.
Similar Remote Jobs
Customer Service Analyst - remote role
Posted on: 31-01-2025 10:03
Data Analyst, Python Programming ? Work From Home
Posted on: 31-01-2025 10:03
Home-based Appointment Scheduler
Posted on: 31-01-2025 10:03
Health Information Technician I - Transcription
Posted on: 31-01-2025 10:03
Manager Claims - Remote
Posted on: 31-01-2025 10:03
Work from Anywhere Social Media Representative
Posted on: 31-01-2025 10:03
(College Student, Remote) YouTube Moderator Jobs $280/Day
Posted on: 31-01-2025 10:03
Experienced Psychic & Tarot Reader ? Work from Home Advisor
Posted on: 31-01-2025 10:03
Weekend driver/courier (part-time) | Farmingdale
Posted on: 31-01-2025 10:03
Prior Authorization Specialist - Remote
Posted on: 31-01-2025 10:03
Director of Application Development
Posted on: 31-01-2025 09:58
Recruiter Job at Titanium Healthcare in Garden Grove
Posted on: 31-01-2025 10:00
Pharmacy Technician (Remote option available)
Posted on: 22-10-2024 05:27
Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18
Posted on: 20-11-2024 13:46
Data Entry Operator
Posted on: 02-09-2024 00:00
Delta Airlines Flight Attendant Entry Level Paid Training Full-Time
Posted on: 12-09-2024 00:00
Specialist OSP Design Engineer
Posted on: 25-09-2024 00:00
SDS Fraud Prevention Area Manager
Posted on: 08-11-2024 05:09
Remote Amazon Jobs for Students with No Experience
Posted on: 04-09-2024 00:00
Data Entry Specialist - Flexible Hours & Growth Opportunities
Posted on: 13-09-2024 00:00