Dental Call Center Representative

Join Our Team as a Contact Center Representative!

Are you passionate about delivering exceptional customer service and creating a positive experience for patients? Do you excel at managing calls, scheduling appointments, and providing clear information? Smile Avenue Family Dentistry is looking for a Contact Center Representative who can be the first point of contact for our patients, ensuring they receive the best care and attention possible.

About Us:

At Smile Avenue Family Dentistry, we are changing the way people feel about going to the dentist. We believe in compassion, transparency, and making a positive impact in our community. As part of our dedicated team, you?ll be the heart of our communication hub, ensuring a smooth and pleasant experience for all patients.

What You?ll Do:

As a Contact Center Representative, you will:
? Manage Incoming Calls: Answer all inbound calls with a positive and professional attitude, ensuring patients feel welcomed and informed.
? Schedule Appointments: Book appointments efficiently and ensure proper coordination with dental teams.
? Handle Patient Inquiries: Address patient questions about services, insurance, and procedures, providing clear and accurate information.
? Follow-Up with Patients: Conduct follow-up calls to confirm appointments and provide post-visit instructions as needed.
? Record Keeping: Update patient information in the system accurately after every call.
? Problem Solving: Escalate concerns when necessary and ensure that patients? needs are addressed promptly.

What Makes You a Great Fit:
? Strong Communicator: You have excellent communication skills, are friendly, and always listen attentively to patient needs.
? Organized: You can handle multiple tasks efficiently, especially in a fast-paced environment.
? Customer Service Minded: You?re passionate about providing exceptional service and resolving issues in a timely manner.
? Detail-Oriented: You ensure all patient information is accurate and up-to-date.
? Team Player: You thrive in a collaborative environment, working closely with the front office and dental teams.

Why Smile Avenue?
? Supportive Work Environment: We believe in fostering a friendly, supportive, and inclusive workplace where every team member contributes to our success.
? Professional Growth: You?ll have opportunities for continuous learning and development, ensuring that you stay at the top of your game.
? Impactful Work: You?ll be a vital part of creating a positive dental experience for our patients, improving their lives one smile at a time.

Success Looks Like:
? A high standard of patient communication and satisfaction.
? Smooth and efficient appointment scheduling that meets both patient and clinic needs.
? A responsive, supportive, and professional call center team that upholds Smile Avenue Family Dentistry?s values.

Ready to Take the Next Step?

If you?re ready to join a thriving team, apply today and help Smile Avenue Family Dentistry continue to make a difference?one smile at a time!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:
? Employee discount
? Health insurance
? Paid time off

Schedule:
? 8 hour shift
? Day shift
? Monday to Friday
? Weekends as needed

Experience:
? Bilingual: 1 year (Required)
? Dental terminology: 1 year (Required)
? Open Dental: 1 year (Required)

Ability to Relocate:
? Cypress, TX 77433: Relocate before starting work (Required)

Work Location: In person