Call Center Customer Service Agent
Description
Position: Call Center Customer Service Assistant
Location: Phoenix, AZ
Employment Type: Full-time
Job Summary:
We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and ensure customer inquiries and issues are resolved efficiently. You will serve as the first point of contact for customers, representing the company in a professional and courteous manner.
Key ResponsibilitiesHandle Inbound and Outbound Calls:
? Respond to customer inquiries, complaints, and issues in a timely and professional manner.
? Make outbound calls for follow-up, product updates, or customer satisfaction surveys.
Customer Support:
? Provide information about products, services, and company policies.
? Assist customers with troubleshooting and resolving service-related issues.
Problem Solving:
? Investigate and resolve customer complaints or escalate them to the appropriate department when necessary.
Maintain Customer Satisfaction:
? Strive to meet and exceed customer expectations by delivering excellent service.
? Contribute to improving customer loyalty and retention.
Skills, Knowledge and Expertise
? High school diploma or equivalent (required). An associate degree or relevant certification is a plus.
? Excellent verbal and written communication skills.
? Strong problem-solving abilities.
? Proficiency in using customer relationship management (CRM) software and basic computer applications.
? Ability to remain calm and professional under pressure.
Benefits
? Comprehensive health, dental, and vision insurance.
? Paid time off and holidays.
? Retirement plan with company match.
? Professional development opportunities.
? Fun and creative work environment.
Similar Remote Jobs
Call Center Customer Service Agent
Posted on: 03-02-2025 00:00
Administrative Assistant Fully Remote Position
Posted on: 03-02-2025 00:00
Online Survey Side Hustle Expert
Posted on: 03-02-2025 00:00
Bilingual Chat Support Agent (English/Portuguese)
Posted on: 03-02-2025 00:00
Sustainability and Energy Programs Manager
Posted on: 03-02-2025 00:00
RN Long Term Acute Care
Posted on: 03-02-2025 00:00
Account Manage Retail SMBBusiness Sales
Posted on: 03-02-2025 00:00
Apple Remote Job $27/Hour mysmartpros
Posted on: 03-02-2025 00:00
Chewy Data Entry Remote Jobs
Posted on: 03-02-2025 00:00
Part-Time Data Entry Specialist (Remote)
Posted on: 03-02-2025 00:00
Customer Service Representative-Remote
Posted on: 06-10-2024 00:00
Virtual Assistant and Creative Coordinator (US-Based, Remote)
Posted on: 02-02-2025 00:00
Remote Sales Expert Wanted: Work from Anywhere, Impact Everywhere
Posted on: 06-02-2025 00:00
Transportation Network Account Specialist - Fully Remote
Posted on: 16-07-2024 18:41
Virtual Medical Transcriptionist
Posted on: 06-02-2025 00:00
Mgr-Digital Portfolio Mgmt
Posted on: 03-10-2024 00:00
Senior Investigator, North America (remote in the US)
Posted on: 31-07-2024 19:12
Customer Onboarding Consultant
Posted on: 04-11-2024 05:37
UPS Remote Jobs (Data Entry, Full Time) ? Hiring Now
Posted on: 02-08-2024 17:49
Data Center Tech ? 3rd shift
Posted on: 09-11-2024 04:38