Online Chat Support Specialist

Job Description:

Cummins is seeking a part-time Online Chat Support Specialist to join our team in Chicago, Illinois. As an Entry Level position with no required years of experience, this role is perfect for individuals looking to start their career in customer service. The ideal candidate will be resilient and confident, with strong people management and innovation skills...

Responsibilities:
• Provide online chat support to customers in a professional and timely manner
• Assist customers with inquiries, technical issues, and navigational assistance
• Troubleshoot problems and provide solutions to customer concerns
• Maintain a high level of customer satisfaction by exceeding expectations and delivering delight
• Collaborate with other team members to improve customer support processes

Requirements:
• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Resilient and able to handle challenging situations with professionalism
• Confident in interacting with customers and providing personalized support
• People management skills to effectively handle customer interactions
• Innovative mindset to come up with creative solutions to customer issues

Benefits:
• Dental insurance
• Employee discounts
• Travel and spending expenses covered for work-related activities

Working Environment:
At Cummins, we have a strong focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible support to our customers and creating a positive experience for them.

Deadline to Apply:
July 22, 2024

Equal Opportunity Statement:
Cummins is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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