Call Center Agent Customer Technical Support

Remote, USA Full-time Posted 2025-06-13

About the position
The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.
Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.
Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.
Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.
Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance

Apply for the Job

Call Center Agent Customer Technical Support

Similar Remote Jobs

Call Center Agent Customer Technical Support

$15 per Hour - Remote Call Center Representative

Remote Part Time Data Entry Clerk Jobs -$1400 weekly

Fun and Easy Sales for College Students

Virtual Moderator (Remote)

Live Chat Representative

Walgreen (Data Entry Remote Jobs) $75000/Yearly

Flexible Remote Role: Help Renters Find Their New Home!

(Part Time) American Express Remote (No Degree) - Work From Home Jobs

Work online as a chat moderator

Senior Data Analysis

Online Enrollment Advisor

(Work At Home| Entry Level) Southwest Airlines Remote Data Entry Careers ? Apply Now

Customer Care Nurse - West & Central Coast - Remote

Entry level position

Mail Handler Assistant - No Experience Required

Director Enterprise Strategy Development(Remote Or Hybrid)

Medical Office Virtual Assistant

Specialized Travel Consultant (Amex GBT Ovation)

Customer Service Representative