Retail Customer Service Expert - Remote- BYOD

Remote, USA Full-time Posted 2025-04-27

About the position

As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company.

Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call-related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required

Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills

Nice-to-haves

Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Apply for the Job

Retail Customer Service Expert - Remote- BYOD

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