EAP Worklife Customer Support Associate

Welcome to CVS Health! We are seeking a highly motivated and customer-focused individual to join our team as an EAP Worklife Customer Support Associate. As a leading healthcare company, we value our employees and their commitment to providing exceptional service to our customers. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and... concerns, ensuring their satisfaction and promoting the well-being of our employees. If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Greet and welcome EAP Worklife customers in a friendly and professional manner.
Respond to customer inquiries and concerns promptly and accurately.
Maintain a thorough understanding of CVS Health's products and services, including the EAP Worklife program.
Provide excellent customer service and ensure customer satisfaction.
Identify and resolve customer issues in a timely manner.
Communicate effectively with EAP Worklife customers through various channels, such as phone, email, and chat.
Collaborate with other team members to ensure efficient and effective customer service.
Stay updated on industry trends and changes in policies and procedures related to EAP Worklife services.
Document and maintain accurate records of customer interactions and inquiries.
Promote the well-being of CVS Health's employees by providing support and resources through the EAP Worklife program.
Adhere to company standards and guidelines for customer service and confidentiality.
Continuously seek opportunities for improvement in customer service processes and procedures.
Participate in training and development programs to enhance knowledge and skills.
Follow all company policies and procedures related to customer service and ethical business conduct.
Maintain a positive and professional attitude while representing CVS Health to customers.
CVS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics