Manager, Retail Online Demand & Capacity Planning
Lead strategic and immediate planning to effectively derive variable staffing recommendations for Apple Retail?s Contact Center resources. Deliver WW Retail Contact Center staffing plans recommendations across all sites and OSVs, with a range of scenarios that highlight risk, financial impact and the customer experience trade-off. Develop forecasting methodologies/models that evolve with business intricacies. Provide oversight and management of forecast attainment to ensure metric performance meets established goals and expectations. Facilitate impactful discussions with Retail Contact Center partner teams to ensure a smooth execution against the final staffing plan.
Provide solutions and define strategies & plans to proactively address emerging issues and opportunities. Partner with leadership to develop contingency plans when forecast assumptions differ from plan.
Apple is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Similar Remote Jobs
Manager, Retail Online Demand & Capacity Planning
Posted on: 27-02-2025 00:00
Junior Data Entry Specialist
Posted on: 27-02-2025 00:00
Customer Support Agent
Posted on: 27-02-2025 00:00
Amazon Customer Service Center ? Work From Home Up To $50/hr
Posted on: 27-02-2025 00:00
Property Management Administrative Assistant
Posted on: 27-02-2025 00:00
Inventory Stocker
Posted on: 27-02-2025 00:00
Program Manager, Risk & Contracts
Posted on: 27-02-2025 00:00
Data Entry Clerk (PartTime/FullTime) Fast Apply
Posted on: 27-02-2025 00:00
Warehouse Worker 1 General Laborer - Coca-Cola Job at Coca-Cola Company in St Lo
Posted on: 27-02-2025 00:00
Coca-Cola: Share A Coke Tour
Posted on: 27-02-2025 00:00
Financial Advisors Needed ? Launch a Virtual Division with a Fortune 100 Company!
Posted on: 17-12-2024 18:02
Part Time Accountant - Remote
Posted on: 17-02-2025 05:59
Veterinary Technician Specialist
Posted on: 05-10-2024 00:00
Product Manager-Tech, Ring App
Posted on: 02-01-2025 03:58
Program Coordinator, Service and Leadership (Student Engagement Specialist)
Posted on: 01-11-2024 07:55
Online Jobs For Students To Earn Money At Home No Experience Needed: Online Remote Position: Live Chat Agent with $25-$35 Hourly Pay - Remote Job Central
Posted on: 31-01-2025 10:02
Senior Employee Relations Advisor
Posted on: 27-08-2024 00:00
O365 Administrator | Remote, USA
Posted on: 16-07-2024 18:41
Help Desk Agent- Evening Shift
Posted on: 24-09-2024 00:00
Customer Service Representative
Posted on: 28-08-2024 00:00