Chat Support Agent

Full job description

We are seeking a dedicated and customer-focused Chat Support Agent to join our customer support team. You will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.

Responsibilities
? Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
? Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
? Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
? Maintain a high level of professionalism and customer service etiquette in all interactions.
? Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
? Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
? Stay... updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
? Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications
? High school diploma or equivalent; college degree preferred.
? Excellent written communication skills with a strong command of grammar and spelling.
? Previous customer service or chat support experience is a plus but not required.
? Strong problem-solving skills and the ability to think quickly and logically.
? Proficiency in using computers and familiarity with chat and messaging platforms.
? Ability to multitask effectively and handle multiple chat conversations simultaneously.
? Empathy, patience, and a customer-focused attitude.
? Willingness to work flexible hours, including evenings, weekends, and holidays if required.
? Team player with strong interpersonal skills.
? Ability to adapt to changing processes and technologies.

About PowerToFly:

PowerToFly's mission is to fast-track economic equality by upskilling and connecting underrepresented talent to roles in highly visible sectors.

We achieve our mission daily by connecting diverse talent to free live virtual events with decision-makers from companies, whether they're looking to change their careers or they?re happy in their current role. We also feature upskilling content and host summits with industry leaders creating diverse, inclusive, and equitable workplaces