Remote Pharmacy Call Center Representative

Remote, USA Full-time Posted 2025-03-12
    Job SummaryWe are seeking a dedicated Call Center Representative to join our team. The ideal candidate should possess excellent communication skills and have a passion for providing exceptional customer service. This role involves interacting with customers over the phone to address inquiries, resolve issues, and ensure customer satisfaction...Responsibilities
  • Answer incoming calls promptly and professionally
  • Provide accurate information to customers regarding products or services
  • Assist customers with placing orders or processing returns
  • Resolve customer complaints or concerns in a courteous manner
  • Perform data entry to update customer records
  • Utilize phone etiquette to ensure positive customer interactions
    Experience
  • Previous experience in a call center or customer service role is preferred
  • Proficiency in English; fluency in Spanish is a plus
  • Strong communication skills to effectively communicate with customers
  • Ability to analyze information and provide appropriate solutions
  • Familiarity with medical terminology is advantageous
  • Multilingual capabilities are beneficial for assisting diverse customers
  • Knowledge of medical office procedures is a bonus

Join our team as a Call Center Representative and be part of a dynamic environment where your skills in customer service and communication will be valued and developed.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? Life insurance
? Paid time off
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday

Experience:
? Call center: 2 years (Preferred)
? Outbound calling: 2 years (Preferred)

Location:
? Enlow, PA (Preferred)

Work Location: In person

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