Customer Service Specialist - Work from home

? *Job Title:** Customer Service Specialist - Work from Home
? *Company:** Philip Morris International
? *Location:** San Antonio, Texas, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 3

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### **Job Description:**

Philip Morris International is seeking a highly motivated and dedicated **Customer Service Specialist** to join our dynamic remote team. This part-time position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service experiences. As a Customer Service Specialist, you will play a crucial role in building strong customer relationships and helping our clients navigate our product offerings and services.

### **Key Responsibilities:**

• **Customer Engagement:** Respond promptly to customer inquiries via various communication channels, including email, chat, and phone, ensuring a friendly and professional demeanor.

• **Product Knowledge:** Gain an in-depth understanding of our products and services to accurately assist customers and address any concerns or questions.

• **Issue Resolution:** Investigate and resolve customer issues swiftly, leveraging problem-solving skills to find proactive solutions.

• **Record Keeping:** Maintain accurate and detailed records of customer interactions, transactions, and feedback in our customer relationship management system.

• **Process Improvement:** Identify recurring issues and provide feedback to management for process adjustments that enhance customer satisfaction.

• **Collaboration:** Work closely with cross-functional teams to improve service delivery and ensure customer needs are met.

• **Training Participation:** Attend ongoing training and development opportunities to enhance product knowledge and customer service techniques.

• **Performance Metrics:** Monitor and meet or exceed performance targets related to customer satisfaction, response time, and resolution rates.

### **Requirements:**

• **Experience:** Minimum of 3 years of experience in a customer service role, preferably in a similar industry or environment.

• **Education:** High school diploma required; a degree or related certification in a business or customer service-related field is a plus.

• **Personality Traits:**
• **Confident:** Ability to communicate clearly and assertively while conveying trust and professionalism.
• **Adaptable:** Comfortable adjusting to new processes and dynamics within a fast-paced work environment.

• **Soft Skills:**
• **Emotional Intelligence:** Recognize and understand customer emotions to provide empathetic and personalized service.
• **Time Management:** Efficiently manage workload and prioritize tasks to meet deadlines without compromising service quality.

• **Technical Proficiency:** Familiarity with customer service software, Microsoft Office Suite, and basic troubleshooting skills. Experience with virtual communication platforms is a plus.

• **Work Environment Adaptability:** Ability to work independently in a remote environment, demonstrating a high degree of self-motivation and discipline.

### **Benefits:**

• Enjoy **free food** as part of our commitment to employee well-being.
• Comprehensive **disability insurance** to support you in case of unexpected health challenges.
• Opportunity for **profit sharing** based on performance and company success.

### **Working Environment:**

Join us in a creative and inclusive setting that celebrates and nurtures innovation. At Philip Morris International, we believe in empowering our employees to unleash their full potential and foster growth?both personally and professionally.

### **Application Deadline:**

Please submit your application by **September 20, 2024**.

### **Equal Opportunity Statement:**

Philip Morris International is an equal opportunity employer and values diversity. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law. We are committed to creating an inclusive culture where everyone feels inspired and valued.

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If you are looking for a challenging yet rewarding role in a forward-thinking company, we encourage you to apply today!

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