1st Line Support (IT Managed Services)
This a Full Remote job, the offer is available from: Africa
1st Line IT support (12 hr Shift Work, 4 days on 4 days off)
Hours: 6am - 6pm UK time
Location: Remote, South Africa
Job description
As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers.
The role will be office /hybrid based with most calls being taken via phone and
email, using remote support tools to provide First Contact Fixes and escalating
higher level tickets to the UK and Spain-based Support teams.
With 12-hour shifts on a 4-day on, 4-day off basis, you'll have plenty of time to recharge and pursue your interests outside of work. With onboarding and the first month being Monday to Friday, 9 AM to 5 PM, you'll have plenty of time to settle into your new role.
With Contrac, you will have the chance to work with a global team and be part of a multi-functional Service business but you will also have endless
opportunities for... personal development and career growth.
KEY RESPONSIBILITIES:
? Prioritising and categorizing inquiries
? Respond to customer support requests by following the agreed
procedures and/or using available information resources and advising user
on appropriate action
? Analysis and prioritization of Incidents/Service Requests in alignment
with the user/customer SLA
? Dispatch Incidents/Service Request to the 3rd parties support teams and
follow them up on behalf of the affected user
? As part of a global support team, ensuring compliance to the Information
Security guidelines and regulations
Requirements
YOU BRING THESE SKILLS, EXPERIENCE, EDUCATION:
? Fluent English and Spanish language skills are mandatory, spoken and
written
? Good knowledge of PC hardware and software
? Windows OS (7 and above), Windows advanced troubleshooting
? MS Office and O365 administration and support for businesses
? Active Directory knowledge or experience
? 2 years of experience working in a similar service desk role is desirable
? Enthusiasm for continuous learning and interest in the latest
technologies
KEY COMPETENCIES:
? Ability to communicate clearly and professionally
? High customer orientation and emphasis
? Methodical and structural working approach
? Active listening
? Analytical skills and problem-solving skills
? Quality orientation and solving problems sustainable
? Team player
This offer from 'Talent Shore' has been enriched by Jobgether.com and got a 77% flex score
Similar Remote Jobs
1st Line Support (IT Managed Services)
Posted on: 11-09-2024 00:00
Contact Center Specialist - Remote Work
Posted on: 11-09-2024 00:00
Amazon Customer Service Representative ? Remote
Posted on: 11-09-2024 00:00
Remote Medical Benefits Rep$17/hr. (TEXAS ONLY)
Posted on: 11-09-2024 00:00
Remote Front-End Developer Jobs | Turing
Posted on: 11-09-2024 00:00
Administrative Assistant (Remote, San Diego, CA)
Posted on: 11-09-2024 00:00
CVS Health Customer Support Representative (Remote)
Posted on: 11-09-2024 00:00
Remote Part Time Patient Services Representative
Posted on: 11-09-2024 00:00
REMOTE $17/hr. Medical Insurance Verification Specialist.
Posted on: 11-09-2024 00:00
Part-Time-Amazon Data Entry Jobs-Remote -No Experience
Posted on: 11-09-2024 00:00
Remote Entry Level Sales Rep (Must Live in NY)
Posted on: 04-02-2025 19:20
Licensed Therapist - Flexible Hours & Collaborative Environment in Seattle
Posted on: 13-09-2024 00:00
Walmart Customer Care (Remotes Job Work From Home) ? Submit Your Details
Posted on: 26-09-2024 00:00
Customer Resolution Representative
Posted on: 01-07-2024 16:53
Client Specialist (Entry Level/No Experience/Remote-Hybrid
Posted on: 20-01-2025 06:20
Fac Oper. Svcs Job Fair - Laundry System Mechanic 2/6/25
Posted on: 02-01-2025 03:59
Quiet Chat Support Jobs - $25-$35/hr | No Phone Calls | Immediate Start
Posted on: 18-09-2024 00:00
Account Servicing Specialist - Fraud
Posted on: 11-08-2024 00:00
Amazon Data Entry Jobs Hiring (URGENT) - $28.16 - $35/Hourly
Posted on: 05-02-2025 00:00
Non-QM Underwriting Team Lead
Posted on: 02-02-2025 00:00