Customer Service Representative - Remote
1. Customer Service
(1) Keys in sales orders daily with no more than 2 errors per month
(2) Sets up new clients as needed
(3) Handles exception calls as needed
(4) Provides support for sales reps as needed
2. Standing Orders
(1) Sets up initial standing order for customer, as needed
(2) Maintains standing orders, including holds, releases, and additions
(3) Errors counted against metric stated in 1.1
3. Exception Processing
(1) Processes exceptions into the Case module as needed
(2) Creates credit memos, files freight claims, issues call tags, follows defective product procedure, and reships
items all as required per exception
4. Freight Claims
(1) Processes freight claims as needed
(2) Processes disputes and pursues payment from the carrier
(3) Files claim paperwork
5. Performs in a manner consistent with company Core Values and Purpose.
6. Attends all scheduled meetings, missing no more than 10% annually.
7. Clocks in and out for work and lunch with no more than 1 error per... month.
8. Provides excellent customer service.
9. Follows all OSHA and other safety guidelines.
10. Actively demonstrates teamwork at all times.
11. Manages any stress on the job, including but not limited to meeting deadlines.
12. Adheres to company safety standards at all times, such that no serious (requiring medical attention) injury occurred
during the prior 12-month period.
13. Follows other policies and procedures such that there are no verbal or written warnings during the evaluation period
Similar Remote Jobs
Customer Service Representative - Remote
Posted on: 15-09-2024 00:00
Data Entry Clerk - Remote
Posted on: 15-09-2024 00:00
Data Entry Clerk (Remote Position)
Posted on: 15-09-2024 00:00
Customer Call Center - Remote
Posted on: 15-09-2024 00:00
Agile Developer 3 (Potential Telework)
Posted on: 15-09-2024 00:00
Amazon Data Entry Clerk-Part Time
Posted on: 15-09-2024 00:00
Virtual Front-Desk Receptionist (Entry Level)
Posted on: 15-09-2024 00:00
Direct Response Marketing Activation Manager
Posted on: 15-09-2024 00:00
Exciting Remote Opportunities at Delta
Posted on: 15-09-2024 00:00
Local Truck Driver Class A
Posted on: 15-09-2024 00:00
Southwest Airlines Work From Home Jobs (Data Entry, Part-Time)
Posted on: 16-07-2024 18:40
Customer Service Representative - 2nd Shift
Posted on: 29-10-2024 05:42
Administrative Assistant, Product Metadata & Ratings
Posted on: 27-09-2024 00:00
Front-End Pharmacy Technician - Remote (Arizona)
Posted on: 25-09-2024 00:00
Online Amazon Chat Jobs Work From Home (REMOTE) - Part-Time
Posted on: 05-08-2024 00:00
Technical Support / Customer Service Representative-Remote (Night Shift)
Posted on: 16-11-2024 00:00
(Part-Time Remote Jobs) Walmart Live Chat ? WFH
Posted on: 10-12-2024 18:34
Entry Level Client Support Manager
Posted on: 19-12-2024 18:04
Community Education Trainer - Remote | WFH
Posted on: 16-07-2024 18:48
Netflix Remote Jobs(Customer service)
Posted on: 02-08-2024 17:48