Maintenance Coordinator Work From Home

Job description

Maintenance Coordinator for Immediate Hire

Salary $44,000-$48,000

Overview:

Stone Oak Property Management (www.stoneoakmgmt.com) is seeking a full-time property maintenance coordinator for immediate hire to work remotely from your home office. We currently manage single-family homes, condos and a handful of small multi-family dwellings. This position will be responsible for managing the maintenance for a portfolio of 400-600 properties within our company.

Our ideal candidate will have maintenance coordination experience and know a great deal about troubleshooting maintenance issues. You will need to be able to explain why a repair cost as much as it did and make sure the owner is happy about the job you have performed. You will work closely with hundreds of property owners. This will be thoroughly tested, so please don?t apply if you do not have a very good working knowledge of how to troubleshoot home repairs, be able to work with vendors on finding solutions... and how to explain them to a homeowner. The hours for the job will vary from season to season with the summer being the busiest time of year. You will occasionally need to be available by phone after hours in the event of an emergency.

Tenants are not always easy to work with, so you must be patient and able to work with them as well.Some of the job responsibilities include:

Client and Tenant Relations
? Effectively and respectfully communicate with landlords, vendors and residents
? Maintain positive relationships with all parties
? Answer landlord and tenant questions about maintenance and related items
? Send out reports to owners as needed
? Work with team members to coordinate property inspections
? Other general duties as needed

Maintenance Coordination
? Answer property maintenance requests
? Troubleshoot maintenance requests over the phone with tenants
? Investigate maintenance requests and coordinate repairs including dispatching vendors
? Hire, fire and seek new vendors
? Communicate with landlords and get authorizations when needed
? Explain problems to landlords and tenants
? Review invoices and billing in the software for accuracy
? Determine tenant responsibility for repairs that potentially need to be charged back to them
? Work with Home Warranties to make claims, coordinate repairs, and work through issues that may only have partial coverage
? Monitor service request turnaround times to ensure the responsiveness of vendors
? Confirm completion of work with tenants and overall quality of work

Financial Management
? Request funding from owners for repairs
? Approve invoices
? Review landlord accounts for accuracy
? Coordinate vendor invoicing with accounting

Job Requirements: ? Excellent oral and written communication skills, good grammar is a must ? Must be organized and detail oriented, if you are not we will know within the first week ? One year of maintenance coordination or working as a general contractor ? Proficiency using Gmail and Google apps such as calendar and MS Office clone products ? Must be pleasant on the phone and play well with others. ? Dependable phone and internet service and a quiet workspace

This Job Is Ideal for Someone Who Is:
? Dependable -- more reliable than spontaneous
? People-oriented -- enjoys interacting with people and working on group projects
? Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
? Detail-oriented -- would rather focus on the details of work than the bigger picture
? Autonomous/Independent -- enjoys working with little direction
? High stress tolerance -- thrives in a high-pressure environment

Please include a cover letter as it will be used as your writing sample as well. Thank you for your interest in our position.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Life insurance
? Paid time off
? Vision insurance

Schedule:
? Monday to Friday
? On call
? Weekends as needed

Application Question(s):
? Do you have experience with property management software?

Experience:
? Home Maintenance: 1 year (Required)

Work Location: Remote

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