Customer Support Manager

Customer Support Manager

Job Summary:

Job Type: Full-Time

Salary: Competitive

Working Hours: Standard business hours, with flexibility for occasional evening or weekend support

Company: Amazon Inc.

State Location: California

Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Employee Discounts

Job Description:

Amazon Inc. is seeking a dynamic and experienced Customer Support Manager to lead our dedicated customer support team in California. This role is crucial for ensuring the highest level of customer satisfaction and overseeing daily operations to enhance our customer experience.

Requirements:

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum of 5 years of experience in a customer support role, with at least 2 years in a managerial position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and customer support systems.
• Ability to handle high-stress situations calmly and effectively.

Responsibilities:

• Lead and manage the customer support team to ensure exceptional service.
• Develop and implement customer support policies and procedures.
• Monitor and analyze performance metrics to improve service delivery.
• Provide training and development for customer support staff.
• Handle escalated customer issues and ensure timely resolution.
• Collaborate with other departments to enhance customer experience.

Benefits:

• Comprehensive Health Insurance
• Dental Insurance
• Generous Paid Training Programs
• Paid Vacations and Holidays
• 401(k) Retirement Plan with Company Match
• Exclusive Employee Discounts

Educational Qualifications:

• Bachelor’s degree in Business Administration, Communication, or a related field is required.

Experience:

• Minimum of 5 years of experience in a customer support role, with at least 2 years in a managerial position.

Company Overview:

Amazon Inc. is a global leader in e-commerce and cloud computing, known for its customer-centric approach and innovative solutions. We strive to make a positive impact on our customers, employees, and communities. Our mission is to be Earth’s most customer-centric company, and we are constantly exploring new ways to achieve that goal.

Why Join Amazon:

At Amazon, you will have the opportunity to work with talented professionals in a dynamic and innovative environment. We offer a supportive culture that encourages growth and development. Join us and be part of a team that is dedicated to making a difference.

Equal Opportunity Employer Statement:

Amazon Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

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