Customer Service Representative
Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed
Requirements: ? At least 1 year of experience working in a customer service or call center environment ? Top notch written and verbal communication skills ? Solid computer... skills (Word/Excel/Outlook); you?ll have to be internet savvy as well ? We get a lot of email and chats, so you?ll have to type pretty fast ? Must have access to a 100 kb/s connection internet speed ? A quiet secure home work space and the ability to be available to accept customer contacts ? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons ? Bilingual (Spanish) is a PLUS!
Benefits
Similar Remote Jobs
Customer Service Representative
Posted on: 22-09-2024 00:00
Patient Care Coordinator
Posted on: 22-09-2024 00:00
Virtual Chat Assistant
Posted on: 22-09-2024 00:00
Remote Travel Advisor
Posted on: 22-09-2024 00:00
Data entry clerk
Posted on: 22-09-2024 00:00
Part-time Accountant (Contractor)
Posted on: 22-09-2024 00:00
Remote Insurance Coordinator
Posted on: 22-09-2024 00:00
Warehouse Material Handler
Posted on: 22-09-2024 00:00
Data Entry Specialist
Posted on: 22-09-2024 00:00
Plastic Press Operator
Posted on: 22-09-2024 00:00
CVS Data Entry Jobs (Remote) $25/Hour - Hiring Now
Posted on: 16-07-2024 18:50
Sr. Program Manager, Maps
Posted on: 27-02-2025 00:00
Medical Customer Service Representative-Remote
Posted on: 16-07-2024 18:51
[Entry Level/No Experience] UPS Data Entry jobs From Home - Immediate Hiring
Posted on: 11-11-2024 03:52
Entry Level Remote Data Entry Coordinator (Part-Time) - Hiring Now
Posted on: 23-01-2025 00:00
Data Scientist (L5) - Ads (Experimentation)
Posted on: 20-01-2025 00:00
Work at Home Customer Service Agent (Full-Time & Part-Time) (MS)
Posted on: 27-02-2025 00:00
Remote Customer Service Representative
Posted on: 22-09-2024 00:00
Account Executive
Posted on: 16-07-2024 18:43
IT Software Engineer - Remote
Posted on: 31-01-2025 09:59