Customer Success Manager - Regional Lead

Remote, USA Full-time Posted 2025-06-13

Description:
? Ensure clients achieve maximum value from sustainability software.
? Guide customers through implementation process and provide ongoing support.
? Manage customer success programs, driving adoption and value realization.
? Help customers understand and use the product for business outcomes.
? Manage a portfolio of clients, maximizing value from tools and services.
? Own implementation success of large customers, helping organize accomplish their goals.
? Lead and support Customer Success Associates and Coordinators in the Americas region.

Requirements: ? 3-5 years of CSM experience in a SaaS organization. ? 3-5 years experience managing complex customer engagements. ? 3-5 years Program and Project Management Experience. ? Have a track record of success building relationships, especially with strategic customers. ? Ask the right questions to understand people?s underlying needs. ? Excellent communication skills, both written and verbal. ? Extremely organized ? balance... many moving pieces across various customers and priorities. ? Highly customer-focused, proactive learner, enjoy customer success. ? Live a culture of teamwork, quality, growth, drive to action, and excellence. ? Role may include up to 10%+ travel.

Benefits:
? 90% employee premium and 75% spouse/dependent premium covered by Worldly.
? Company-sponsored 401k with up to 4% match.
? Incentive Stock Options
? 100% Parental Paid Leave
? Unlimited PTO
? 13 company holidays

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Customer Success Manager - Regional Lead

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