Join Our Team: Part-Time Customer Support Representative at American Airlines

Launch Your Career with a Leading Airline | Competitive Salary: $27/hour | Remote Opportunity We're seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Support Representative. As a key member of our customer support team, you will provide exceptional service to our customers, responding to their inquiries, and resolving their concerns in a professional and courteous manner. If you're passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. About the Role: Providing exceptional customer service to our clients via phone, email, or chat Responding to customer inquiries and resolving their concerns in a timely and professional manner Issuing, reissuing, and refunding traveler tickets Booking, ticketing, and confirming flight reservations Rebooking travelers on oversold flights and during irregular operations Performing passenger check-in and front seat assignment Working with gate readers/scanners and related duties Making boarding and departure gate announcements Conveying domestic/international flight documents Performing passenger service flight close-out procedures Accepting, checking, and labeling passengers' baggage Maintaining timeline of flight boarding process Processing and completing Visa transactions Assisting passengers with self-service kiosk check-in and baggage handling Providing quality customer care in a professional manner What We Offer: In return for your hard work and dedication, we offer a competitive salary of $27/hour, comprehensive benefits, and a dynamic work environment. Our benefits package includes: Medical, dental, prescription, and vision benefits 401(k) program with company contributions Health and wellness programs Employee Assistance Program Pet insurance and discounts on hotels, cars, cruises, and more Requirements: To be successful in this role, you will need: A Bachelor's degree Excellent communication and customer service skills Ability to work in a fast-paced environment Basic computer skills and knowledge of Microsoft Office Ability to work a variety of shifts, including evenings, weekends, and holidays Reliable transportation to and from work Authorization to work in the United States Preferred Qualifications: While not required, the following qualifications are preferred: Bilingual language skills Previous experience in customer service or a related field Knowledge of Sabre or other passenger management systems Experience working in a high-speed environment How to Apply: If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to Join Our Team: At American Airlines, we're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We're proud to be an equal opportunity employer and welcome applications from all qualified candidates. Apply for this job Apply tot his job