Junior IT Support

Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for underserved populations. The Junior IT Support Specialist will provide day-to-day IT support to employees, ensuring reliable, secure, and compliant IT operations across hardware, software, and systems. Responsibilities Provide day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-call needs) Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations Assist with implementing and maintaining security controls, including antivirus tools, firewalls, access controls, and endpoint security Troubleshoot and resolve IT incidents promptly, escalating complex issues when required Perform routine system maintenance, including software updates, patches, backups, and device configuration Create and maintain IT documentation, procedures, and compliance-related records to support audits and internal reviews Track, maintain, and report on IT assets (hardware, peripherals, mobile devices) Manage asset records within JustWorks HRIS, ensuring alignment with People Ops processes Partner with People Ops, Legal, and Business Operations on technology integrations, onboarding/offboarding, and special projects as assigned Skills 1–3 years of experience in IT support, help desk, or junior systems administration Strong working knowledge of common operating systems, hardware troubleshooting, and SaaS tools Familiarity with IT security best practices and compliance concepts (HIPAA awareness is a plus) Experience supporting mobile devices and distributed teams Strong documentation habits and attention to detail Clear communication skills and a service-oriented mindset Comfortable working in a fast-paced, growing environment with evolving needs IT certifications (CompTIA A+, Network+, Security+, or similar) Experience with HRIS platforms such as JustWorks Exposure to healthcare, health tech, or regulated environments Benefits Tech Provided: Laptop and mobile phone Company Overview Blooming Health streamlines social care delivery with AI-powered, multilingual outreach and automation tools. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is