Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the realm of mobile and online banking technology, dedicated to providing innovative solutions that transform the way financial institutions operate and serve their customers. As a leader in this field, arenaflex recognizes the importance of exceptional technical support in ensuring the seamless operation of its products and services. This is where you come in - a talented and ambitious individual looking to embark on a rewarding career in technical support within a dynamic and forward-thinking company. Job Overview In this exciting role as a Junior Technical Support Specialist, you will be part of a 24/7 live-chat team that provides round-the-clock support to clients and end-users of arenaflex's mobile and online banking solutions. This position is an excellent opportunity for an entry-level professional to gain invaluable experience in a fast-paced, technology-driven environment. You will work closely with a small team of dedicated professionals, under the guidance of a team manager, and in coordination with other departments across arenaflex. Your primary interface will be through live-chat, where you will address technical queries, troubleshoot issues, and provide timely resolutions to ensure customer satisfaction. Key Responsibilities Develop an in-depth understanding of arenaflex's banking software and applications to effectively support clients and end-users. Collaborate with software technicians, technical support teams, and developers as necessary to resolve complex technical issues. Analyze technical logs to identify, troubleshoot, and resolve problems encountered during the 24/7 client support project. Manage technical processes and communicate these processes clearly to less-technical stakeholders, including customers and internal teams. Requirements for Success To excel in this role, you will need to possess a combination of technical aptitude, excellent communication skills, and a customer-centric approach. The essential qualifications include: Excellent written and spoken English to communicate effectively with clients and internal stakeholders. The ability to establish and maintain good working relationships with customers, providing them with timely and satisfactory support. Solid troubleshooting skills to identify and resolve technical issues efficiently. A quick learner, capable of absorbing technical skills and knowledge about arenaflex's mobile and online banking products. Ability to coordinate with developers to investigate and diagnose issues, contributing to the continuous improvement of arenaflex's products and services. Capacity to manage a dynamic workload with multiple concurrent tasks, prioritizing effectively to meet service level agreements. Commitment to managing, monitoring, and improving the quality of the tech support process, suggesting enhancements where possible. Preferred Qualifications While not mandatory, the following experiences and skills are highly desirable and will be considered an asset for this position: Experience in banking live-chat support, demonstrating an understanding of the specific challenges and opportunities in this area. Previous experience in technical support, preferably in a 24/7 environment, showcasing your ability to work under pressure and manage stress effectively. Familiarity with Dialogflow or similar technologies, indicating your adaptability to new tools and technologies. Experience with various mobile phone platforms, especially iOS and Android, enabling you to provide support across a range of devices. Basic project management experience, highlighting your organizational skills and ability to oversee small projects or initiatives. Direct experience working with US-based customers, or knowledge of the US banking system, which would be beneficial given arenaflex's client base. Career Growth and Learning Opportunities At arenaflex, we believe in the potential of our employees and are committed to their growth and development. As a Junior Technical Support Specialist, you will have access to a community of practice where regular knowledge sharing among colleagues is encouraged. This, combined with the dynamic nature of our industry, means you will constantly be learning and expanding your skill set. Whether it's deepening your understanding of mobile and online banking technology, developing your troubleshooting skills, or exploring new tools and technologies, arenaflex provides a fertile ground for professional development and career advancement. Work Environment and Company Culture arenaflex prides itself on its friendly and easy-going international team and colleagues. We foster a collaborative and supportive environment where ideas are valued, and innovation is encouraged. Our fully remote work setup allows for flexibility and work-life balance, enabling you to perform at your best from anywhere in the world. With a long-term employment perspective, competitive salary, and comprehensive benefits package, including paid sick leave, internal medical insurance policy, and internet compensation, arenaflex is dedicated to the well-being and satisfaction of its employees. Compensation and Benefits arenaflex offers a competitive compensation package designed to attract and retain top talent. Our benefits include, but are not limited to: Fully remote work, offering flexibility and autonomy in your work environment. Long-term employment opportunities, providing stability and security for your career. Competitive salary, reflecting your value to the team and the company. Paid sick leave and a comprehensive internal medical insurance policy, ensuring your health and well-being are protected. Community of practice and regular knowledge sharing among colleagues, facilitating your professional growth and development. Internet compensation to support your remote work setup. Conclusion and Call to Action If you are a motivated and tech-savvy individual with a passion for delivering exceptional customer service, we invite you to join arenaflex as a Junior Technical Support Specialist. This role offers a unique blend of technical challenge, customer interaction, and opportunities for growth within a dynamic and innovative company. By applying for this position, you are taking the first step towards a rewarding career in technical support, where your skills, creativity, and dedication will be valued and recognized. Don't miss this opportunity to be part of a forward-thinking team that is shaping the future of mobile and online banking technology. Apply now and embark on an exciting journey with arenaflex. Apply for this job