Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at arenaflex
Introduction to arenaflex and the Industry arenaflex is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial services are delivered and experienced. As an industry leader, we are committed to providing cutting-edge solutions that meet the evolving needs of our clients and their end-users. Our mission is to empower financial institutions with innovative, secure, and user-friendly technologies that enhance customer engagement and satisfaction. To achieve this, we are seeking a highly motivated and technically adept Junior Technical Support Specialist to join our 24/7 live-chat team. Job Overview In this dynamic and challenging role, you will be the frontline support for our clients' mobile and online banking solutions, working directly with end-users to resolve technical queries and issues via live chat. As a key member of our technical support team, you will collaborate closely with software technicians, technical support specialists, and developers to ensure seamless service delivery. This is an entry-level position that offers a unique opportunity to learn and grow with a small, supportive team, under the guidance of an experienced team manager. Primary Responsibilities Develop an in-depth understanding of our banking software and applications to provide effective support to clients and end-users. Coordinate with software technicians, technical support specialists, and developers as needed to resolve complex technical issues. Analyze technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects. Handle technical processes and explain them in a clear, concise manner to less-technical individuals. Manage a dynamic workload with multiple concurrent tasks, prioritizing tasks to meet service level agreements and customer expectations. Requirements for Success To excel in this role, you will need to possess excellent written and spoken English skills, with the ability to establish strong working relationships with customers and colleagues alike. A solid troubleshooting ability, coupled with a quick learning curve for technical skills, is essential. You should be comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and be adept at coordinating with developers to investigate and diagnose issues. Essential Qualifications Excellent written and spoken English skills. Ability to establish good working relationships with customers and colleagues. Solid troubleshooting ability. Ability to learn technical skills quickly. In-depth learning and understanding of our mobile and online banking products. Coordination with developers to investigate and diagnose issues. Ability to manage a dynamic workload with many concurrent tasks. Preferred Qualifications Experience in banking live-chat support would be a significant asset. Previous experience in technical support, particularly in a 24/7 environment. Familiarity with Dialogflow or similar technologies. Experience with various mobile phone platforms, especially iOS and Android. Project management experience, with the ability to manage multiple tasks and priorities. Working experience with US-based customers and knowledge of the US banking system. Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to a community of practice, with regular knowledge sharing among colleagues. This will enable you to expand your technical skills, stay updated with industry trends, and develop professionally in a supportive and collaborative environment. Work Environment and Company Culture arenaflex offers a unique and flexible work environment, with the opportunity to work fully remotely. Our international team is friendly, easy-going, and dedicated to delivering exceptional customer experiences. We believe in fostering a culture of openness, transparency, and mutual respect, where every team member feels valued and empowered to contribute their best. Compensation, Perks, and Benefits We offer a competitive salary, long-term employment opportunities, and a range of benefits, including internet compensation, to support your professional and personal well-being. Our benefits package is designed to recognize and reward your contributions, while also providing a healthy work-life balance. Conclusion If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to join our team at arenaflex as a Junior Technical Support Specialist. This is a unique opportunity to launch your career in a dynamic and growing industry, with a company that values innovation, teamwork, and customer satisfaction. Apply now to take the first step in an exciting and rewarding career journey with arenaflex. Apply for this job