Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial services are delivered and accessed. As an industry leader, we are committed to providing cutting-edge solutions that meet the evolving needs of our clients and their end-users. Our 24/7 support service is a critical component of our offerings, ensuring that our clients receive the assistance they need, whenever they need it. We are now seeking a highly motivated and technically inclined Junior Technical Support Specialist to join our dynamic team, working directly with clients and end-users to resolve technical queries and issues related to our mobile and online banking products. Job Overview In this entry-level position, you will be part of a small, collaborative team that operates under the guidance of a team manager and in coordination with other departments within arenaflex. Your primary responsibility will be to provide top-notch technical support to our clients and their end-users through our live-chat platform, addressing their technical questions and concerns in a timely and professional manner. This role offers an excellent opportunity for growth and development, as you will be working closely with our technical team, software technicians, and developers to troubleshoot and resolve complex issues. Primary Responsibilities Develop an in-depth understanding of arenaflex's banking software and apps to effectively support clients and end-users. Collaborate with software technicians, technical support, and developers as needed to resolve technical issues and improve our products and services. Analyze technical logs to identify and troubleshoot problems encountered during 24/7 client support projects. Handle technical processes and communicate complex technical information in a clear, concise manner to less-technical individuals. Coordinate with developers to investigate and diagnose issues, ensuring prompt resolution and minimal downtime. Manage a dynamic workload with multiple concurrent tasks, prioritizing tasks to meet service level agreements and client expectations. Contribute to the continuous improvement of our tech support process, monitoring and enhancing quality to ensure exceptional client experiences. Requirements and Qualifications To excel in this role, you should possess excellent written and spoken English skills, enabling you to communicate effectively with clients and colleagues from diverse backgrounds. A solid troubleshooting ability, coupled with the capacity to learn technical skills quickly, is essential for success. You should also be able to establish good working relationships with customers, providing empathetic and professional support in high-pressure situations. Essential Qualifications Excellent written and spoken English skills. Ability to establish good working relationships with customers. Solid troubleshooting ability. Capacity to learn technical skills quickly. In-depth learning and understanding of arenaflex's mobile and online banking products. Ability to manage a dynamic workload with multiple concurrent tasks. Preferred Qualifications Experience in banking live-chat support would be a significant asset. Prior experience in technical support, particularly in a 24/7 environment. Familiarity with Dialogflow or similar technologies. Experience with various mobile phone platforms, especially iOS and Android. Project management experience, with the ability to coordinate multiple tasks and priorities. Knowledge of the US banking system and experience working with US-based customers. Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to a range of learning opportunities, including regular knowledge sharing among colleagues, community of practice, and training programs designed to enhance your technical and soft skills. Our goal is to empower you with the knowledge, tools, and expertise necessary to excel in your role and advance your career within the company. Work Environment and Company Culture arenaflex offers a unique and supportive work environment that fosters collaboration, creativity, and innovation. As a fully remote team, we prioritize open communication, flexibility, and work-life balance. Our international team is friendly, easy-going, and passionate about delivering exceptional results. We believe in recognizing and rewarding outstanding performance, providing a range of benefits and perks to support your well-being and career aspirations. Compensation, Perks, and Benefits As a valued member of our team, you can expect a competitive salary, long-term employment opportunities, and a range of benefits, including: Fully remote work arrangements, allowing you to work from the comfort of your own home. Internet compensation ($50 per month) to support your remote work setup. Community of practice and regular knowledge sharing among colleagues to enhance your skills and expertise. Friendly and easy-going international team and colleagues who are passionate about their work. Opportunities for career growth and advancement within the company. Conclusion If you are a motivated, technically inclined, and customer-focused individual looking to launch or advance your career in technical support, we encourage you to apply for this exciting opportunity at arenaflex. As a Junior Technical Support Specialist, you will play a critical role in delivering exceptional support to our clients and end-users, while developing your skills and expertise in a dynamic and supportive environment. Join our team today and discover a rewarding and challenging career that offers opportunities for growth, learning, and success. Apply for this job