Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to providing innovative solutions that transform the way people interact with financial services. As a leader in this field, blithequark seeks talented individuals who share its passion for excellence and customer satisfaction. The mobile and online banking industry is rapidly evolving, with technological advancements and changing consumer behaviors driving the need for robust, user-friendly, and secure banking solutions. At the heart of this evolution is the need for exceptional technical support, ensuring that end-users can navigate and utilize these solutions with ease. This is where you come in – as a Junior Technical Support Specialist, you will play a crucial role in delivering top-notch support to clients and end-users of blithequark's mobile and online banking products. Job Overview This entry-level position is designed for a motivated and technically inclined individual who is eager to learn and grow within a dynamic team. As a Junior Technical Support Specialist, you will be part of a 24/7 live-chat team that provides round-the-clock support to clients and end-users. Your primary focus will be on resolving technical queries, troubleshooting issues, and ensuring seamless user experiences. You will work closely with a team of technical experts, including software technicians, technical support specialists, and developers, to address complex issues and continuously improve the support process. Key Responsibilities Product Knowledge: Develop an in-depth understanding of blithequark's banking software and apps to effectively support end-users and resolve technical issues. Technical Troubleshooting: Examine technical logs to identify and resolve issues encountered during live-chat support, leveraging your analytical and problem-solving skills. Collaboration and Coordination: Work closely with the technical team, including software technicians and developers, to investigate and diagnose complex issues, ensuring prompt and effective resolutions. Communication: Provide clear, concise, and user-friendly explanations of technical processes and solutions to less-technical individuals, both internally and externally. Process Improvement: Contribute to the ongoing improvement of the tech support process by identifying areas for enhancement, proposing solutions, and implementing changes as needed. Requirements and Qualifications To excel in this role, you will need to possess a combination of technical aptitude, excellent communication skills, and a customer-centric approach. The essential qualifications include: Language Skills: Excellent written and spoken English, enabling you to communicate effectively with clients and team members. Troubleshooting Skills: Solid ability to troubleshoot technical issues, think critically, and resolve problems efficiently. Technical Aptitude: A good technical understanding and the ability to learn technical skills quickly, adapting to new software, systems, and technologies. Customer Service Skills: Ability to establish and maintain good working relationships with customers, providing supportive and professional service. Adaptability and Time Management: Capacity to manage a dynamic workload with multiple concurrent tasks, prioritizing effectively and meeting deadlines. Preferred Qualifications While not mandatory, the following experiences and skills are highly desirable and can give you a competitive edge: Experience in Banking Live-Chat: Previous experience in providing live-chat support in a banking or financial services context. Technical Support Experience: Background in technical support, preferably in a related field such as IT, software, or banking technology. Dialogflow Experience: Familiarity with Dialogflow or similar platforms used for chatbot development and integration. Mobile Platforms: Experience with various mobile phone platforms, particularly iOS and Android, and an understanding of their ecosystems. Project Management: Basic knowledge of project management principles and practices, which can be beneficial in coordinating support projects and initiatives. US Banking System Knowledge: Familiarity with the US banking system, regulations, and standards, which can be advantageous in supporting US-based customers. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Junior Technical Support Specialist, you will have access to: Continuous Learning: Opportunities to learn about the latest technologies, trends, and best practices in mobile and online banking. Professional Development: Training and development programs designed to enhance your technical, communication, and problem-solving skills. Career Progression: Clear pathways for career advancement within the company, allowing you to move into more senior roles or explore different areas of interest. Community of Practice: Regular knowledge-sharing sessions and collaborative activities with colleagues, fostering a sense of community and shared expertise. Work Environment and Company Culture blithequark prides itself on its friendly, easy-going, and international team environment. As a fully remote company, we offer: Flexible Work Arrangements: The freedom to work from anywhere, with flexible hours that accommodate different time zones and personal schedules. Long-term Employment Opportunities: A commitment to long-term employment, recognizing the value of our team members and their contributions to the company's success. Competitive Compensation and Benefits: A competitive salary package, internet compensation, and other benefits that reflect our appreciation for our employees' hard work and dedication. Cultural Diversity: A culturally diverse and inclusive workplace, where everyone feels valued, respected, and empowered to contribute their unique perspectives and ideas. Conclusion and Call to Action If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer service, we invite you to join blithequark as a Junior Technical Support Specialist. This role offers a unique opportunity to be part of a pioneering company in the mobile and online banking technology sector, with the potential for professional growth, continuous learning, and a rewarding career. Apply now to embark on this exciting journey and contribute to the success of blithequark and its clients worldwide. Apply for this job