Lead Customer Experience Researcher for Strategic Insights and Business Growth with Expertise in Qualtrics and User Testing Platforms - 100% Remote Contract to Permanent Opportunity

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional customer experiences through data-driven insights and strategic research initiatives. As a leader in our industry, we recognize the importance of understanding our members' and providers' experiences to inform business decisions and drive growth. We are now seeking a highly skilled and experienced Lead Customer Experience Researcher to join our team on a 6-month contract to permanent basis, working 100% remotely from anywhere in the US. Job Overview The Lead Customer Experience Researcher will play a critical role in our organization, responsible for designing, implementing, and analyzing customer experience research initiatives to provide actionable insights to our leadership teams. The successful candidate will have a strong background in qualitative and quantitative research, with expertise in user testing platforms, online research communities, and Qualtrics Customer XM. If you are a motivated and experienced research professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Key Responsibilities Understand member and provider experiences to provide leadership teams with actionable insights for improving them Advise on research strategies to answer business questions and produce actionable insights, along with facilitation of primary research (qualitative and quantitative) with various types of customers Facilitate focus groups, diary studies, and other research methodologies to gather rich and meaningful data Design, build, and launch surveys and dashboards using Qualtrics Engage, with a focus on creating engaging and effective user experiences Analyze and interpret complex data sets, including quantitative and qualitative data, to identify trends and patterns Present findings and recommendations to senior business executives, with a focus on delivering actionable insights that drive business growth Performance Expectations and Metrics The successful candidate will be expected to produce high-quality deliverables that are easy to consume and provide actionable insights to senior business executives. Key performance metrics will include: Quality and relevance of research findings and recommendations Timeliness and efficiency of research project delivery Effectiveness of research strategies in answering business questions and driving business growth Collaboration and communication with cross-functional teams, including stakeholders and stakeholders Requirements and Qualifications The ideal candidate will have: Experience in primary/generative and secondary/evaluative research, with a focus on qualitative and quantitative methodologies Strong expertise in Qualtrics Customer XM, user testing platforms, and online research communities (e.g. Fuel Cycle) Proficiency in SPSS and other data analysis tools Experience in the healthcare insurance or insurance industry, with a strong understanding of the complexities and challenges of this sector A strong portfolio of research work, including examples of research design, methodology, and analysis Excellent communication and presentation skills, with the ability to present complex research findings to non-technical stakeholders Preferred Skills and Experience In addition to the mandatory requirements, the following skills and experience are preferred: Experience in facilitating primary research (quantitative and qualitative) from beginning to end, including scoping, methodology selection, fielding, and analysis Knowledge of Discover text analysis connectors, taxonomies, and dashboards Experience in creating and managing intercepts for transactional surveys and feedback tabs Ability to design and implement service recovery/inner loop processes for surveys Strong understanding of research repository management and data governance Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our employees. As a Lead Customer Experience Researcher, you will have access to a range of training and development opportunities, including: Professional development workshops and conferences Mentorship and coaching from experienced research professionals Opportunities for career advancement and progression within the organization Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work environment. As a remote employee, you will be part of a distributed team that values flexibility, autonomy, and open communication. We offer a range of benefits and perks, including: Competitive hourly rate of $55/hr W2 Comprehensive benefits package, including health, dental, and vision insurance Flexible working hours and remote work arrangements Opportunities for professional development and growth Conclusion If you are a motivated and experienced research professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Lead Customer Experience Researcher at blithequark, you will have the chance to work on complex and meaningful research projects, collaborate with a talented team of professionals, and contribute to the growth and success of our organization. Please submit your portfolio and resume to be considered for this role. Apply for this job