Lead Digital Customer Growth and Innovation Strategist – Driving Business Success through Digital Transformation and Customer Experience Enhancement at blithequark

Introduction to blithequark and the Industry Imagine being part of a pioneering force that has been revolutionizing the way people connect and communicate for nearly 150 years. At blithequark, we are the vanguard of innovation, constantly pushing the boundaries of what is possible in the realm of digital technology and customer experience. As a leader in the communications and technology sector, we empower our employees to think boldly, take risks, and create the future. Our Consumer Technology experience team is at the forefront of delivering cutting-edge, reliable solutions that simplify and differentiate customer experiences, making us the perfect place for visionary professionals to grow and thrive. Job Overview We are seeking an exceptional Lead Digital Customer Growth and Innovation Strategist to join our dynamic team. As a key player in our digital ecosystem, you will drive business success by developing and implementing innovative digital strategies, enhancing customer experiences, and fostering a culture of continuous learning and improvement. This is an extraordinary opportunity to make a significant impact, lead significant projects with strategic autonomy, and influence executive decisions that shape the future of our organization. Key Responsibilities Digital Strategy and eCommerce Coordination: Collaborate with cross-functional partners and development teams to align digital strategies with eCommerce solutions, ensuring seamless integration across desktop, mobile web, and app platforms. Enhance digital sales channels and distribution partnerships to drive revenue and customer satisfaction. Demand and Traffic Strategy: Lead and optimize digital demand and traffic strategies in close partnership with marketing teams, prioritizing converged customer growth. Collaborate with technology and care teams to enhance site performance, reduce fraudulent activity, and focus on demand generation. Customer Journey and Experience Management: Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer blithequark products and features at the right times. Ideate, develop, and advocate for initiatives on product and technology roadmaps to prioritize and execute digital initiatives. Technology and Innovation: Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning. Identify key problems or opportunities across digital and partner with design and technology teams to align on a clear path forward. Focus on key trends and growth drivers such as personalization and scalable AI use cases to drive platform technology enhancements. Data Analytics and Optimization: Utilize advanced analytics to gather insights on customer behavior and performance metrics. Collaborate with analytics teams to interpret data, identify trends, and optimize digital strategies to enhance customer journeys, improve site performance, and drive digital sales growth. Essential and Preferred Qualifications To succeed in this role, you will need: A Bachelor’s degree (BS/BA) in a relevant field, with 5+ years of related eCommerce and/or product experience. Proven expertise in digital strategy, eCommerce, and customer experience management, with a strong understanding of digital audiences and personas. Excellent leadership and collaboration skills, with the ability to mentor less experienced staff and influence executive decisions. A strong analytical mindset, with experience in data analysis and interpretation to inform digital strategies. Preferred qualifications include experience with digital demand and traffic strategies, customer journey mapping, and technology innovation, as well as a strong understanding of industry trends and growth drivers. Skills and Competencies To thrive in this role, you will need to possess: Strategic thinking: The ability to develop and implement innovative digital strategies that drive business success. Collaboration and leadership: Excellent skills in leading and collaborating with cross-functional teams to achieve common goals. Customer-centricity: A deep understanding of digital audiences and personas, with the ability to guide customer journeys effectively. Data analysis and interpretation: Strong analytical skills, with the ability to gather insights from data and inform digital strategies. Innovation and adaptability: A willingness to adopt new technologies and trends, with a focus on continuous learning and improvement. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Lead Digital Customer Growth and Innovation Strategist, you will have access to: Professional development opportunities: Training, mentorship, and coaching to enhance your skills and knowledge. Career advancement opportunities: The chance to progress your career, with opportunities for promotion and lateral moves. Industry-leading benefits: A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement, and paid time off. Employee discounts and perks: Exclusive discounts on blithequark products and services, as well as access to employee wellness programs and networking opportunities. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. You will be part of a team that values: Diversity and inclusion: A culture that celebrates diversity, promotes inclusion, and fosters a sense of belonging. Innovation and creativity: A workplace that encourages bold ideas, fearless risk-taking, and continuous learning. Collaboration and teamwork: A team-oriented environment that values collaboration, mutual respect, and open communication. Work-life balance: A commitment to supporting our employees’ well-being, with flexible working arrangements and employee wellness programs. Compensation, Perks, and Benefits As a Lead Digital Customer Growth and Innovation Strategist at blithequark, you can expect: A competitive salary range of $143,800 - $215,100, depending on experience, expertise, and education. A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement, and paid time off. Exclusive discounts on blithequark products and services, as well as access to employee wellness programs and networking opportunities. A dynamic and inclusive work environment that values diversity, innovation, and collaboration. Conclusion If you are a visionary professional with a passion for digital innovation, customer experience, and leadership, we invite you to join our team at blithequark. As a Lead Digital Customer Growth and Innovation Strategist, you will have the opportunity to make a significant impact, drive business success, and shape the future of our organization. Apply today to embark on an extraordinary career journey with a global leader in communications and technology. Apply for this job