Lead Salesforce Administrator

Home - Skilled US Why SKILLED US - Skilled US About SkilledUS: Skilled US is a community-rooted, entrepreneurial nonprofit that transforms lives by connecting education to family-sustaining careers. From our brick-and-mortar adult education campus on the east side of Indianapolis, we deliver rigorous instruction, industry-aligned training, and holistic wraparound support so learners can start, restart, or advance meaningful careers. We are boldly student-first and relentlessly responsive to labor-market demand, guided every day by our values: Students First, Respect, Determination, Continuous Improvement, and Gratitude. We move with urgency, partner deeply with employers and schools, and measure success by our learners’ long-term outcomes. Position Summary: The Lead Salesforce Administrator will own, co-architect, and deliver the Salesforce platform at Skilled US. You will set the technical vision, design scalable data models and automations, and lead the end-to-end delivery of enhancements that power enrollment, case management, employer engagement, and reporting. You’ll run discovery with stakeholders, translate needs into elegant Salesforce solutions, execute and ship (build, test, deploy), and drive adoption through clear documentation and training. Key Responsibilities Lead • Set the Salesforce roadmap and prioritize an enhancement backlog aligned to program and operations goals. • Run discovery workshops; define requirements, success criteria, and measurable outcomes. • Coordinate cross-functional stakeholders and vendors; own status, risks, and communications. Architect • Design data models, security, and sharing architecture (roles, profiles, permission sets, record types). • Define standards for naming, validation, automation patterns, and metadata governance. • Plan integration patterns (APIs/middleware, auth/SSO) across tools such as FormAssembly, Mogli/SMS, MCAE/Pardot, DocuSign, and Canvas. Deliver (Admin/Build) • Configure apps, page layouts, queues, and experience-ready workflows. • Build automation with Flows (record-triggered/scheduled), validation rules, quick actions, and approval processes. • Create high-value reports and dashboards for leadership and program teams. • Manage data quality (imports/exports, deduplication, field hygiene) and document SOPs. • Own release management: sandboxes, DevOps Center/change sets, UAT, and post-release stabilization. • Provide tier-2 support and resolve issues quickly; measure adoption and iterate. Enablement • Deliver role-based training, office hours, and short how-to guides/looms. • Coach power users and champions; gather feedback and drive continuous improvement. Education & Certification Required: • 3–5+ years hands-on as a Salesforce Administrator owning build (or co-build) and delivery (Flows, Reports/Dashboards, Data Loader, user/security management). • Proven experience designing data/automation architectures and integrating adjacent tools (FormAssembly, Mogli/SMS, MCAE/Pardot, DocuSign, Canvas or similar LMS). • Strong requirements gathering, systems thinking, and crisp documentation skills. • Excellent communicator who can translate technical solutions for non-technical teams and lead change. • Understanding of Non-Profit usage and viewpoints for CRM systems based on grant compliance. Preferred: • Salesforce Administrator (and/or Business Analyst) certification; additional certs a plus. • Familiarity with DevOps Center, SOQL/Workbench, and basic API concepts. • Background in education/workforce development or student-service workflows. Reporting & Collaborations • Works with: Programs, Student Services/Case Management, Employer Engagement, Grants/Reporting, and external vendors. Work Schedule & Availability: • This is a remote position supporting various regions • Position may be required to come to quarterly regional meetings Organization Overview: Skilled US is a free workforce development program that supports adults striving to learn and earn more. We believe that every student is unique, and our approach begins with understanding each student’s motivations. Join us at Skilled US and become part of a community that celebrates your success every step of the way. We are more than a training provider; we are a family committed to your growth and success. Compensation and benefits: • A base salary that is competitively aligned to the market. • Monthly professional development opportunities PLA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws. Please read carefully. Phalen Leadership Academies (PLA) is an equal opportunity employer. PLA does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. By completing this application you understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for PLA to hire me. If hired, I understand that either PLA or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of PLA has the authority to make any assurance to the contrary. You attest by applying to this position that you have given PLA true and complete information on this application. No requested information has been concealed. I authorize PLA to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. Apply tot his job