Learning Designer I - Adult Education and Instructional Design for Airport Customer Service Excellence

Join the Team: Learning Designer I - Shaping the Future of Airport Customer Service Are you a passionate Learning Designer looking to make a difference in the airport customer service industry? Do you have a flair for creating engaging learning experiences that drive performance and growth? Look no further! Workwarp is seeking a talented Learning Designer I to join our team in a remote capacity. As a Learning Designer I, you will have the opportunity to apply adult learning principles and instructional design methodologies to create innovative learning solutions that exceed our customers' expectations. About Workwarp and Our Culture At Workwarp, we are dedicated to delivering exceptional customer experiences in the airport customer service industry. Our culture is built on the values of Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe in fostering a collaborative and inclusive work environment that encourages growth, learning, and creativity. As a Learning Designer I, you will be an integral part of our team, working closely with designers, subject matter experts, and stakeholders to design and develop learning solutions that drive business results. Key Responsibilities As a Learning Designer I, you will be responsible for: Conducting learning needs analysis and developing learning solutions that address knowledge, skills, and abilities gaps in airport customer service Applying adult learning principles and instructional design methodologies to create engaging and effective learning experiences Collaborating with subject matter experts and stakeholders to ensure accuracy and relevance of course content Designing, developing, and applying blended media content delivery solutions through multiple platforms Evaluating feedback from implemented programs and making data-driven decisions to improve learning solutions Maintaining program-related products by applying updated content in alignment with policies and procedures Participating in safety risk analysis and/or mitigation efforts to identify learning/performance objectives or influence performance behaviors Contributing to project/program management efforts to support continuous improvement efforts for airport customer service learning products Essential Qualifications To succeed as a Learning Designer I, you will need: 1-2 years of related work experience in learning solution development, preferably in the airport customer service industry Excellent verbal and written communication skills, with the ability to work independently and meet schedule requirements Proficiency in Microsoft and Adobe applications for product development Ability to handle multiple tasks simultaneously with minimal supervision High school diploma, GED, or high school equivalency Authorization to work in the United States Preferred Qualifications The following qualifications will give you a competitive edge: Bachelor's degree in Instructional Systems Design (ISD), Adult Education, or related field Experience in learning solution development using ISD methodology Learning project/program management experience Knowledge of adult learning theories Working knowledge of airport customer service processes and policies Facilitation experience Career Growth Opportunities and Learning Benefits At Workwarp, we are committed to the growth and development of our employees. As a Learning Designer I, you will have access to: Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies Recognition rewards and awards through our Unstoppable Together platform Access to over 500 discounts, specialty savings, and voluntary benefits through our Deltaperks program Work Environment and Company Culture At Workwarp, we pride ourselves on a collaborative and inclusive work environment that encourages growth, learning, and creativity. As a remote employee, you will have the flexibility to work from anywhere while being part of a dynamic team. Our culture is built on the values of: Care: We care about our customers, employees, and the communities we serve Integrity: We act with integrity in everything we do Resilience: We are adaptable and resilient in the face of change Servant Leadership: We lead with a servant's heart, prioritizing the needs of others Teamwork: We work together as a team to achieve common goals Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: Competitive salary Industry-leading profit-sharing program and performance incentives 401(k) with generous company contributions up to 9% Paid time off, including vacation, holidays, and paid personal time Comprehensive health benefits, including medical, dental, vision, and life benefits Family care assistance, including fertility support, surrogacy and adoption assistance, and lactation support Holistic Wellbeing programs to support physical, emotional, social, and financial health Domestic and International space-available flight privileges for employees and eligible family members Conclusion If you are a motivated and talented Learning Designer looking to make a difference in the airport customer service industry, we encourage you to apply for this exciting opportunity. As a Learning Designer I at Workwarp, you will have the chance to create innovative learning solutions that drive business results while growing your career in a collaborative and inclusive work environment. Apply now and join our team! Apply for this job