Learning Experience Designer for Global Customer Trust Training at blithequark

Transforming Learning Experiences at blithequark Are you a passionate learning professional dedicated to crafting impactful learning experiences that drive business success? Do you thrive in an environment where you're constantly challenged to innovate and improve? If so, blithequark is seeking a talented Learning Experience Designer to join our WW Customer Trust Training team within the Risk LXD department. This role is pivotal in designing and developing comprehensive learning programs that enhance the capabilities of new hires and seasoned investigators across the Payment Risk Operations (PRO) vertical. About the Role As a Learning Experience Designer at blithequark, you will be at the forefront of creating engaging, effective learning experiences that cater to diverse learning needs. This involves leveraging your expertise in instructional design, project management, and stakeholder engagement to develop digital, blended, and classroom-based training content. You'll work closely with various stakeholders to identify learning gaps, design curricula, and implement training solutions that drive performance improvement. Key Responsibilities Designing Engaging Learning Experiences: Create immersive e-learning content using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools to enhance on-the-job performance. Manage and execute curriculum maintenance review and implementation cycles to ensure learning content remains relevant and effective. Mentor and coach junior Learning Experience Designers and apprentices on design principles, processes, and best practices. Consulting on Programs: Employ project management skills to oversee multiple medium to large-scale projects from analysis through delivery, ensuring timely and within-scope execution. Integrate data collection and feedback mechanisms into learning solutions to derive actionable insights into the Investigator Learning Experience, driving continuous improvement. Conduct thorough analysis to identify key tasks and skills to target in the curriculum and evaluate post-implementation performance and business metrics. Collaborate with global stakeholders, including Training Delivery, Learner Performance, Operations, Quality, and GPO teams, to identify knowledge gaps and develop targeted training content. Process Improvement and Curriculum Development: Contribute to the enhancement of processes and curriculum templates to streamline development and minimize time-to-market for new training materials. Utilize data and metrics to inform program requirements and drive improvements, ensuring alignment with business objectives. About the WW Customer Trust Training Team at blithequark Our team is dedicated to crafting exceptional learning experiences that empower associates and investigators to excel in their roles. We achieve this through continuous learning, inclusive curriculum design, localization, video-based learning, and proactive curriculum maintenance. By measuring learner experience through feedback and evaluation, we ensure our curricula remain relevant and effective. Qualifications and Skills Basic Qualifications 5+ years of experience in program or project management, demonstrating the ability to manage multiple projects and priorities. 5+ years of working cross-functionally with both technical and non-technical teams, showcasing adaptability and collaboration. 5+ years of experience in defining and implementing process improvement initiatives using data and metrics, highlighting analytical and problem-solving skills. Bachelor's degree in a relevant field. Experience in defining program requirements and leveraging data and metrics to drive improvements. Preferred Qualifications 5+ years of experience in driving end-to-end delivery and communicating results to senior leadership, demonstrating leadership and communication skills. 5+ years of experience in driving process improvements, with a track record of successful implementation. 3+ years of managing stakeholders in cross-functional projects, showcasing ability to navigate complex stakeholder landscapes. 3+ years of change management experience, highlighting ability to adapt to and drive change. What You'll Gain Joining blithequark as a Learning Experience Designer offers a unique opportunity to grow professionally in a dynamic environment. You'll have the chance to: Develop your skills in instructional design, project management, and stakeholder engagement. Work on diverse projects that impact global teams and business outcomes. Collaborate with talented professionals who share a passion for learning and innovation. Enjoy a culture that values continuous learning, feedback, and career development. Work Environment and Culture at blithequark At blithequark, we pride ourselves on a culture that fosters collaboration, innovation, and inclusivity. Our work environment is designed to support the well-being and success of our employees, with opportunities for professional growth, flexible work arrangements, and comprehensive benefits. Compensation and Benefits blithequark offers a competitive compensation package and a range of benefits that support your overall well-being, including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and career advancement. Join Us If you're a motivated and passionate learning professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity at blithequark. As a Learning Experience Designer, you'll be part of a talented team dedicated to transforming learning experiences and driving business success. Apply now to join our dynamic team and start your journey towards a rewarding career at blithequark. Apply for this job