Lexus of Stevens Creek Service Consultant

Overview We are looking for a candidate that can thrive in a demanding and fast-paced environment. The Service Advisor serves as the primary liaison between the guest and dealership on all vehicle repair activities. Our Service Consultants are responsible for writing and processing repair orders, communicating with the technician team and the guest at all points of service repair; this includes selling recommended service, reviewing, and explaining each service and costs associated. The Service Consultant Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $18.20 and $43.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. Our Service Consultants get to work with an amazing team and by working for Lexus of Stevens Creek, they are surrounded by only the best. • This position is 100% on site at Lexus of Stevens Creek in Santa Clara, CA. Perks of working with us: • 401k with a generous Company match • Vacation (accruals earned on Full Time or Part Time status) • Vision, dental, and medical care benefits available to any team full time team member • Team member Referral Bonus Program • Tuition reimbursement • Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…. • Development and growth opportunities • Free Employee Parking Responsibilities • Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign. • Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest. • Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles. • Present s a service menu of recommended maintenance services to service guests • Promotes the sales of and provides estimates for labor, parts, and accessories. • Provides a complete and accurate written cost estimate for labor and parts, provided by the technician. • Properly, thoroughly, and legibly writes repair orders for all guest serviced. • Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility. • Maintain communication with guests regarding any changes in the estimate and/or promised time. • Maintains communication with the Parts department and technical staff regarding job status and changes. • Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate. • Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications. • Answers guest questions over the phone, Internet, and in person • Performs other specific administrative functions as directed by service management. • Achieves the production and guest satisfaction objectives set by management. • Maintains assigned workspace in an organized and clean manner. • Maintains a professional appearance at all times. • Maintains high ethical standards in all actions. Qualifications • Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required. • Associates Degree (AA) from two-year college or technical school, desired • Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e.: adding, subtracting, dividing, multiplying and percentages) • Must work well independently and in a team environment. • Ability to read and interpret documents such as operating and maintenance instructions and information in the English language. • Must be proficient in standard office equipment. • Must have a valid driver’s license and maintain an acceptable, safe driving record. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: • Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear. • Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces. • Adjusting, moving, and lifting objects up to 50 pounds. • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. • Remaining in a stationary position, often standing, or sitting for prolonged periods. • Operating motor vehicles and/or heavy equipment. • Ascending or descending ladders, stairs, scaffolding, ramps, and poles. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why Penske Motor Group WHAT SETS US APART FROM THE COMPETITION! Lexus of Stevens Creek is a proud member of the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry. We provide the best possible guest experience for the thousands of guests we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. As the #1 New & Pre-Owned dealership in Northern California, we have the largest inventory, offer great values, above all we make sure that our Guests and Team Members are treated special; and that is one of the reasons that it's not only a pleasure to shop here but to work here as well. We are looking for the best and brightest to join our team! Are you eager, well-rounded, and ambitious? Do you value exceptional guest service? Are you ready for the new adventure in your career? Then apply with us today! WHAT DO TEAM MEMBERS HAVE TO SAY? Want to know what it’s like to work here? Check us out on Glassdoor.com! 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