Manager, Epic

Posting Date 11/26/2025 825 S 8th StSte 400, Minneapolis, Minnesota, 55404-1208, United States of America GENERAL PURPOSE OF THE JOB An Epic Applications Manager is responsible for the high-level success of one or more teams providing implementation and production support for nephrology practices using the Epic CKD and related products. This includes product, project, resource, and time management as well as coaching, training, organizing, planning, and budgeting. This individual will work with internal and external stakeholders to ensure proper usage and acceptance of the CKD system. General Information about the Epic CKD Team: DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients. The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management. DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology. ESSENTIAL DUTIES & RESPONSIBILITIES Team leadership • Direct management of team including analysts, trainers, project managers, and support staff • Training, mentorship, and coaching Production support • Monitor ServiceNow for incidents and requests assigned to team • Oversight of team-owned work queues and error queues • Some on-call responsibilities for urgent issues Project management • Provide escalation support for team members working on new implementations • Engage with third parties to ensure successful contracting and connectivity • Support project success in remaining on time, on budget, and within scope Product management • Oversee success of Epic upgrades and releases • Work in Nova, Orion, Asana, and other tools to ensure build completion • Work with end users and SMEs to understand enhancement and optimization requests • Oversee product roadmap design and execution Communication and stakeholder management • Maintain positive and productive relationships with stakeholders • Address escalations and concerns Other duties as assigned. EDUCATION AND EXPERIENCE Required • 6+ years of relevant experience • Bachelor’s Degree Preferred • Knowledge and experience in the following areas: • Epic Community Connect • Nephrology and kidney care • Project management • Proficiency with the following tools: • Epic tools such as Orion, Nova, and Sherlock • Microsoft Office products • Prior management experience • Project management functional experience • Product management functional experience TRAVEL AND TIME REQUIREMENTS Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #LI-KM4 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $84,000.00 - $133,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. 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