Manager, IT Business Applications Operations

Alliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations. More information is available on the company's website at: www.alliant.com. SUMMARY Responsible for providing supervisory leadership to Business Applications staff, including technical guidance, and workload task assignment. Manages the staffs support of, and use of, enterprise-wide systems that run Alliant Insurance Services, Inc. business. Provides support to our customers, implementation planning, upgrades and support for new business applications. Manage Business Applications staff troubleshooting and ensures appropriate resolution of system/application issues, application vendors and clients. Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages, Leads, mentors and trains staff on industry best practices and technical skills. Resolves escalated issues arising from operations and requiring coordination with other departments. Provides project management level support for multiple projects assigned by the Director of Business Applications. Manages application configuration and scripts from Accounting for data reorganizations. Provides detailed technical and customer support for insurance business applications such as agency management systems/applications, claims, policy management systems/applications, System Integrations and financial systems/applications. Manages and performs application rollouts and upgrades with vendors, end-users, and IT groups. Provides analysis and problem definition for production issues. Identifies, manages, and implements system/process improvements. Writes and delivers custom reports as requested as well as administrative documentation. Builds and maintains strong business relationships with all levels of staff and management. Works closely with technical support staff, database administrators, software developers and Business Applications staff to ensure application readiness and supportability. Assists in data cleanup activities with users and project team for conversion purposes. Develops and maintains a high technical knowledge on business applications and underlying technologies. Develops policies & procedures outlining all aspects of application development and maintenance including life-cycle development strategies, testing and implementation plans, and post-implementation monitoring. Travels to other Alliant offices, Acquisition offices and Vendors as needed, to support business application projects. QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree in computer technology or equivalent combination of education and experience Ten (10) or more years work experience related to application support for business office applications, system architecture for Internet based applications, relational database architecture, SQL queries and software development lifecycle SDLC Insurance industry experience SKILLS Strong knowledge of standard programming concepts, practices and procedures; including applications development in SQL, Visual Basic, Internet Information Server (IIS), database applications and web server implementation Good Project Management skills and the ability to manage multiple projects simultaneously and adapt to rapidly changing priorities Good leadership skills that motivate personnel by assisting them with the planning and organizational prioritization of tasks and projects to delivery Exceptional analytical and problem-solving skills Good verbal and written communication skills Excellent customer service skills, including telephone and listening skills Ability to travel if needed Ability to work within a fast paced team and foster teamwork Self-starter, with the ability to work independently with minimal direction #LI-REMOTE #LI-CP1 We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. For immediate consideration for this position, please click on the “Apply Now" button. Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information. For more information on Alliant Insurance Service's benefits, click here. Apply tot his job