**Manager, Strategy & Operations - DashPass Customer Experience**

Join blithequark, a rapidly growing technology and logistics company, as we revolutionize the way people access goods and services. We're seeking an experienced and innovative Strategy & Operations Manager to help build and grow our DashPass subscription business. As a key member of our team, you'll have the opportunity to shape the future of our company and make a lasting impact on our customers' experiences. **About the Role** As a Strategy & Operations Manager, you'll be responsible for developing and implementing growth and quality initiatives that drive business results. You'll work closely with cross-functional teams, including product, marketing, analytics, finance, design, and more, to bring strategies to life and make data-driven decisions. Your expertise will be essential in analyzing complex problems, identifying opportunities for improvement, and developing creative solutions that drive business growth. **Key Responsibilities** * Develop and implement growth and quality initiatives that drive business results * Collaborate with cross-functional teams to build, launch, and scale new opportunities * Use data-driven decision-making to run tests on new support experiences, retention-driving programs, and other initiatives * Analyze operational and financial impacts of decisions and iterate based on insights * Build and launch new products and plans from the ground up * Assess and refine experiments to improve subscriber retention and overall customer experience * Develop and maintain relationships with key stakeholders across the organization * Stay up-to-date with industry trends and best practices to inform business decisions **Essential Qualifications** * 6+ years of experience in strategy, operations, product, growth, or related areas * Strong analytics experience in SQL, building financial models, and performance tracking * Proven track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment * Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Bachelor's degree in quantitative or business fields **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong understanding of subscription-based business models and customer experience strategies * Experience with data visualization tools and techniques * Familiarity with cloud-based platforms and tools, such as Google Cloud or Amazon Web Services * Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously **Skills and Competencies** * Strong analytical and problem-solving skills, with the ability to think critically and creatively * Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders * Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong understanding of subscription-based business models and customer experience strategies * Experience with data visualization tools and techniques * Familiarity with cloud-based platforms and tools, such as Google Cloud or Amazon Web Services **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting our employees' growth and development. As a Strategy & Operations Manager, you'll have access to a range of learning and development opportunities, including: * Regular training and development programs to enhance your skills and knowledge * Opportunities to work on high-impact projects and initiatives that drive business growth * Collaborative and dynamic work environment with a team of experienced professionals * Flexible work arrangements, including remote work options and flexible hours * Comprehensive benefits package, including health insurance, 401(k) plan, and paid time off **Work Environment and Company Culture** We're proud of our inclusive and diverse work environment, where everyone has the opportunity to contribute and grow. Our company culture is built on a foundation of collaboration, innovation, and customer obsession. We're committed to creating a workplace that's welcoming and inclusive for all employees, regardless of their background, identity, or experience. **Compensation and Perks** We offer a competitive compensation package, including a base salary range of $128,900 - $193,300 in Colorado, $136,000 - $214,800 in California, and $143,200 - $214,800 in New York. In addition to base salary, our compensation package includes opportunities for equity grants and a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. **How to Apply** If you're a motivated and innovative professional with a passion for strategy and operations, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and welcoming for all employees, regardless of their background, identity, or experience. Apply for this job