Market Liaison – Pennsylvania Market
About Blackbird We envision a world where every young person is fully understood and receives the unique support they need to spread their wings and fly. Blackbird Health provides evaluations and treatment for children, teens, and young adults struggling with developmental differences, mental health concerns, or behavioral challenges. Blackbird serves families in-person and virtually across Pennsylvania, Virginia, and New Jersey, with plans to expand to new states in 2026. Our approach looks at the whole child - how their brain, body, and behavior interact - to fully understand their challenges and treat the cause, not just the symptoms. Position Summary The Market Liaison is the primary external-facing ambassador for Blackbird Health within an assigned multi-county territory. This role blends strategic sales, partnership development, and community engagement - ideal for professionals who understand both mental/behavioral health and the nuances of referral-driven growth. The Market Liaison will build and manage high-trust relationships with pediatricians, primary-care groups, school districts, universities, and community stakeholders to drive consistent patient referrals and ensure seamless collaboration. Internally, this role works closely with clinical leadership, care navigation, marketing, and operations to guarantee an exceptional partner and patient experience. This role is ideal for someone who is relationship-driven and energized by connecting with new people, while also being strategic and able to build and execute sales territory strategy. We are looking for someone passionate about expanding access to mental health care and motivated by clear ownership and measurable goals. How you’ll make an impact: Relationship Development & Referral Growth • Build, manage, and expand high-value relationships with pediatricians, PCPs, school districts, therapists, and community partners. • Apply a strategic lens to your book of business, identifying the biggest opportunities and allocating time and effort where there’s the most room for growth. • Proactively identify new referral opportunities, service gaps, and partnership pathways. • Own the rhythm of outreach, warm introductions, cold stops, and ongoing engagement. • Host provider lunches, office education sessions, community presentations, and advisory meetings. Partnership Strategy & Execution • Serve as the point person for implementing referral workflows, direct referral channels, and collaborative care processes with partner practices. • Ensure partners understand Blackbird’s services, intake pathways, turnaround times, and clinical offerings. • Develop account-level strategies to increase activation and maintain strong referral relationships. • Surface churned accounts and create strategies to re-engage them. Operational Coordination • Collaborate with internal teams (Care Navigation, Marketing, Clinical, Operations) to ensure smooth onboarding of new partners. • Regularly communicate partner updates, challenges, and insights to leadership. • Track referral trends, activation rates, and regional market metrics using CRM tools (e.g., HubSpot). Market Intelligence & Community Engagement • Stay current on mental/behavioral health needs, school district trends, and pediatric ecosystem dynamics in the assigned region. • Represent Blackbird at community events, conferences, school meetings, and provider gatherings. • Surface real-time feedback to improve processes, messaging, and partnership alignment. The basics you’ll need: Required • 3+ years of experience in sales, business development, client management, or community outreach. • Strong interpersonal skills with the ability to build trust quickly and communicate with clinical audiences. • Excellent presentation, communication, and relationship-building skills. • Comfort working independently within a large geographic territory. • Valid driver’s license and reliable transportation for travel across the assigned region. Highly Desirable • Experience working in mental health, behavioral health, pediatrics, healthcare services, or clinical environments. • Background in provider relations, referral development, medical sales, or health-system partnerships. • Familiarity with CRM tools and data-driven growth processes. Please Note: This is a fully remote position for someone who is willing to travel up to 75% of the time in the Pennsylvania market Base Salary of $85-100K with bonus up to 40% based on goal achievement and market performance Benefits: • Medical, Dental & Vision coverage • 401K (with a company match) • Employer-paid life insurance coverage • Generous paid time off • Opportunities for career growth • Mileage reimbursement and travel stipend • Diverse and experienced leadership team with a supportive work culture Salary Range $85,000—$100,000 USD Join us! To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child’s brain, body, and behavior work together. “It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.” Fostering an inclusive environment: Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] so we can support you. Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently. Apply tot his job