Marketing Representative Rental Program

Hilton Grand Vacations is a leader in the vacation ownership industry, dedicated to innovation and quality. The Marketing Representative, Pre-Arrival will provide exceptional customer service by booking qualified timeshare tours for owners and guests, while also managing outbound calls and promoting events. Responsibilities Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival Manage call list provided and make required number of outbound phone calls per day to meet production requirements Sell local tours and activities while performing exceptional vacation planning concierge services Promote HGV Ultimate Access events Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards Proactively works with management to resolve any customer related challenges that may arise Willing and able to complete any reasonable request from management Completes other administrative duties and tasks, as assigned by management Skills High School Diploma/GED Able to work flexible schedules including mornings, evenings, weekends and holidays Minimum 1 year of customer service experience Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours Excellent verbal and written communication Excellent Knowledge of Hawaii activities Previous sales related call center experience or timeshare experience Previous tours and activity or concierge service experience Benefits Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities Company Overview Hilton Grand Vacations is a vacation ownership travel company. It was founded in 1992, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is